Coordinator | Buller

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast; Westport; On-site; NZD 52,000 - 68,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is recruiting a Coordinator for Coasters Home & Community Support Services in Westport. The role focuses on coordinating care to help clients live well and age with dignity in their communities, working with referrers, nurses, and support workers.

You will manage rostering, cover annual leave and training, and deliver high-quality service to clients and their whanau, while upholding cultural safety and confidentiality as part of a National Band 4 framework.

Qualifications

• Strong customer service skills.
• Competent using Microsoft applications and rostering software.
• Able to work autonomously and in a team.
• Maintain confidentiality and use discretion.
• Well-developed interpersonal skills.
• Cultural sensitivity.
• Professional presentation.
• Ability to work under pressure.
• Commitment to ongoing self-development.

Responsibilities

• Coordinate service requests for clients with referrers and Coasters Nurses.
• Liaise with Support Workers and ACNM/AH leads regarding rostering.
• Provide high-quality customer service to clients, whanau and families.
• Support culturally safe care that honors dignity and mana.
• Participate in training and skill development.
• Use technology to support administration and communication.
• Assist onboarding, training and skill development of others.

Skills

Strong customer service

Microsoft Office

Autonomous work

Confidentiality

Interpersonal skills

Cultural sensitivity

Self-presentation

Ability to work under pressure

Commitment to self-development

Tools

Microsoft Office

Job description

West Coast 'Buller -ÂCoaster Home & community Support ServicesFull time permanent position working 40 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the role

The Coordinator - Coasters Home & Community SupportServices, is responsible for coordinating care to support consumers to livewell, age well and have a respectful end of life in their owncommunities.ÂAs a Coordinator, you will work closely with our ServiceReferrers and Coasters Nurses on a daily basis to arrange service requests forclients. You will also liaise with Support Workers and our ACNM or AH leadregarding rostering, including covering annual leave, sickness, and training.Providing high-quality customer service to clients, their whanau, and familiesis also a key part of the role.As part of the Administration and Clerical Pay Equity Claimsettlement this role has been Âmapped to National Band 4 /Profile steps 1 - 3 depending on experience.ÂForfurther information about the administration and clerical pay equity settlementplease follow Âthe link below:2022-05-24-National-Health-Administration-Pay-System-Operational-Guide.pdf(tas.health.nz)

• Working with Service Referrers and Coasters Nurses on a daily basis to arrange service requests for clients
• Liaising with the Support Workers and ACNM or AH lead regarding rostering including covering annual leave, sickness and training
• Providing high-quality customer service to clients, their whanau and families
• Providing support that is culturally safe, respectful and enhances the dignity and mana of the client
• Participating in training and skills development
• Using technology to support the administration and communication requirements of the service
• Supporting the on-boarding, training and skill development of other team members

About you

Skills and experience

• Strong customer service skills
• Be competent using Microsoft applications and similar software for rostering/scheduling
• Ability to work autonomously and as part of a team
• Ability to maintain confidentiality and use discretion
• Well-developed interpersonal skills
• Cultural sensitivity
• A high level of self-presentation
• Ability to work under pressure
• Commitment to ongoing self-development

Desirable

• Previous experience in service coordination role
• Previous experience in rostering systems
• Experience in health, community, or aged care settings

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori, Pacific,disabled, and rainbow communities.