Receptionist/Administrator | Buller Health

West Coast District Health Board; New Zealand; On-site; NZD 30,000 - 39,000; Part time

Job summary

Health New Zealand | Te Whatu Ora invites applications for casual Reception Administrator positions across the Buller region. You will welcome patients, manage arrivals and enquiries, and support both clinical and non-clinical staff to keep services running smoothly.

Join a team focused on kindness, confidentiality, and high-quality customer service while helping patients access care across Westport, Karamea, and Ngakawau as needed.

Qualifications

• 2–3 years' reception, administration, customer service, or office experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to juggle multiple tasks and remain calm under pressure.
• Confident using Microsoft Office (Word, Outlook, Excel).
• High level of professionalism and confidentiality.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Understanding of Te Tiriti o Waitangi

Responsibilities

• Greeting patients and visitors with a friendly and professional approach.
• Managing patient arrivals, appointments, and enquiries through Indici.
• Answering and directing phone calls through Touchpoint.
• Maintaining accurate patient and medical records.
• Processing payments, invoices, banking, and reconciliations.
• Supporting clinical teams with administrative tasks.
• Assisting with IT troubleshooting and liaising with Digital Services.
• Help ensure a safe environment by following emergency procedures.
• Providing seamless administrative support to keep services running smoothly.

Job description

• West Coast - Buller Integrated Family Health Service

Health New Zealand | Te Whatu Ora is firmlygrounded in the principles of Te Tiriti o Waitangi and is committed to buildinga health system that serves all New Zealanders.

Do you enjoy helping people, keeping thingsorganised, and being the friendly face that welcomes patients through the door?

We're looking for motivated and approachable Receptionist-Administrators to join our Integrated Administration Team and helpsupport healthcare services across the Buller region.

This is a fantastic opportunity for someone whoenjoys variety, thrives in a busy environment, and wants to play an importantrole in supporting the health and wellbeing of their local community.

About the Role

As a Reception Administrator, you'll be at theheart of our health service, providing a warm welcome to patients and whānauwhile ensuring the day-to-day administration functions run smoothly.

You'll be part of a supportive team that worksclosely with both clinical and non-clinical staff to ensure people across theWest Coast can access the care they need.

These casual positions provide cover across ourBuller sites, primarily at Westport with occasional shifts in Karamea andNgakawau when needed.

As part of the Administration and Clerical PayEquity Claim settlement this role has been mapped to National Band 3/Profile3C.

For further information about the administrationand clerical pay equity settlement please followthe link below:

No two days are the same! Your responsibilitieswill include:

• Greeting patients and visitorswith a friendly and professional approach
• Managing patient arrivals,appointments, and enquiries through our Indici system
• Answering and directing phonecalls through our Touchpoint system
• Maintaining accurate patient andmedical records
• Processing payments, invoices,banking, and reconciliations
• Supporting clinical teams withadministrative tasks
• Assisting with ITtroubleshooting and liaising with Digital Services when required
• Helping ensure a safeenvironment by following emergency procedures
• Providing seamlessadministrative support that helps keep healthcare services running smoothly

What We're Looking For

You'll be someone who genuinely enjoys working withpeople and takes pride in providing excellent customer service.

Ideally, you'll bring:

• Previous reception,administration, customer service, or office experience (2–3 years preferred)
• Excellent communication andinterpersonal skills
• Strong organisational skills andattention to detail
• The ability to juggle multipletasks and remain calm under pressure
• Confident using MicrosoftOffice, including Word, Outlook, and Excel
• A high level of professionalismand confidentiality
• A positive attitude andwillingness to learn
• The ability to workindependently and as part of a team
• An understanding of, andcommitment to, the principles of Te Tiriti o Waitangi

Why Join Us?

• Be part of a team that makes areal difference in the community
• Work in a varied and rewardingrole
• Support local healthcareservices across the Buller region
• Join a workplace that valueskindness, respect, and collaboration

Working at Health New Zealand | Te Whatu Ora

Health New Zealand is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

We embrace diversity and welcome applications fromour Māori, Pacific, disabled, and rainbow communities. We are committed tocreating an inclusive workplace where everyone feels valued and supported.

As part of the Administration and Clerical PayEquity Claim settlement, this position has been mapped to National Profile 3C.