Coordinated Clinics Facilitator and Administration Team Lead

New Zealand Government; Dunedin; On-site; NZD 81,000 - 86,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin invites applications for a Coordinated Clinics Facilitator and Administration Team Lead. This permanent fulltime role leads a reception/admin team, oversees recruitment, onboarding, and staff wellbeing, and works closely with the Charge Nurse Manager to coordinate HR and admin workflows.

You will drive service improvements, collaborate with clinical teams and other stakeholders, monitor performance, and manage clinic-related purchasing of admin

Qualifications

• Extensive administration experience with a customer service focus.
• Ability to lead a team and work independently.
• Experience driving change and implementing improvements.
• Competence in using a wide range of information technology tools.
• Experience managing within tight financial constraints and deadlines.
• Previous management experience.

Responsibilities

• Leading and developing a team of reception administration professionals
• Managing recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff
• Supporting the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination
• Driving workflow improvements and service innovation
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives
• Overseeing clinic-related purchasing of administration resources.

Skills

Administration experience

Customer service

Team leadership

Initiative

IT tools

Time management

Tools

IT tools

Job description

Coordinated Clinics Facilitator and Administration Team Lead

Dunedin Hospital, Permanent Fulltime Salary between $81,226 and $85,758 per annumHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

• Leading and developing a team of reception administration professionals
• Managing recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff
• Supporting the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination
• Driving workflow improvements and service innovation
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives
• Overseeing clinic-related purchasing of administration resources.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

• Extensive administration experience with a customer service focus
• High level of motivation, initiative and anticipation with the ability to work independently as well as leading a team
• Ability to use initiative, recommend and implement change
• Experience in using a wide range of information technology tools
• Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes.
• Previous management experience

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of NewZealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.