Coordinated Clinics Facilitator and Administration Team Lead

South Island - Otago; Dunedin; On-site; NZD 81,000 - 86,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Southern in Dunedin seeks a Coordinated Clinics Facilitator and Administration Team Lead to provide leadership to a high‑performing outpatient reception team and support the Charge Nurse Manager across the Dunedin hospital outpatient building and other sites.

You will lead reception staff, oversee recruitment and onboarding, and drive workflow improvements while collaborating with clinical teams to ensure seamless service delivery within tight timelines.

Qualifications

• Extensive administration experience with a customer service focus.
• High level of motivation, initiative and anticipation with the ability to work independently as well as leading a team.
• Ability to use initiative, recommend and implement change.
• Experience in using a wide range of information technology tools.
• Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes.

Responsibilities

• Lead and develop a team of reception administration professionals.
• Manage recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff.
• Support the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination.
• Drive workflow improvements and service innovation.
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery.
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives.
• Overseeing clinic-related purchasing of administration resources.

Skills

Customer service

Team leadership

Initiative

IT tools

Tools

Information technology tools

Job description

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Coordinated Clinics Facilitator and Administration Team Lead

South Island - Otago – Dunedin, South Island

Coordinated Clinics Facilitator and Administration Team Lead

• Salary between $81,226 and $85,758 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This role provides leadership and operational support to a high-performing outpatient reception team, ensuring the effective delivery of services across the New Dunedin Hospital Outpatient Building and other outpatient locations in Dunedin, as well as providing support to the Charge Nurse Manager of Co-ordinated Clinics.

• Leading and developing a team of reception administration professionals
• Managing recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff
• Supporting the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination
• Driving workflow improvements and service innovation
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives
• Overseeing clinic-related purchasing of administration resources.

About the Team/Service/ Location

Health New Zealand – Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will have:

• Extensive administration experience with a customer service focus
• High level of motivation, initiative and anticipation with the ability to work independently as well as leading a team
• Ability to use initiative, recommend and implement change
• Experience in using a wide range of information technology tools
• Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.