Contact Centre Representative | Auckland Support Office

Abano Healthcare; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Abano Healthcare is seeking a dedicated Contact Centre Representative for the Auckland Support Office. The role focuses on delivering exceptional customer service to patients and practices, handling high volumes of inquiries and coordinating with dental staff to ensure smooth, accurate communication.

The successful candidate will bring prior contact centre experience, strong communication skills, and the ability to work across phone, email, and online channels in a fast-paced environment, with

Qualifications

• Previous call centre or contact centre experience is essential.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including scheduling software and databases.

Responsibilities

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Skills

Call centre experience

Customer service

Communication skills

Multichannel support

Tools

Scheduling software

Databases

Job description

Contact Centre Representative | Auckland Support Office

• Full-time
• Region: New Zealand Ops Support Office

Contact Centre Representative | Full Time | Auckland Support Office

Are you an experienced Contact Centre Representative who loves helping people and providing exceptional customer service?

Abano Healthcare is looking for a confident, friendly and customer-focused Contact Centre Representative to join our team at our Auckland Support Office.

This is a great opportunity for someone with previous call centre experience who enjoys working in a fast-paced environment, can confidently manage a high volume of enquiries and is passionate about creating a positive customer experience.

As a Contact Centre Representative, you’ll be an important first point of contact for our patients and practices. You’ll use your dental knowledge and customer service skills to provide helpful, professional and efficient support.

Your responsibilities will include:

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

About you:

Previous call centre or contact centre experience is essential. We’re looking for someone who is confident on the phone, enjoys speaking with people and can provide excellent customer service in a busy environment.

You will ideally have:

• Previous contact centre or call centre experience – essential
• Previous dental experience is preferred but not essential. Full training and support will be provided, so if you have strong contact centre experience and are keen to learn about the dental industry, we’d love to hear from you.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including the ability to manage scheduling software and databases.
• Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Abano Healthcare is one of Australasia’s leading dental support organisations, supporting a large network of dental practices and clinicians across Australia and New Zealand.

Joining our Support Office team gives you the opportunity to work alongside a supportive group of people while playing an important role in helping our practices and patients every day.

If you’re an experienced contact centre professional looking for your next opportunity and want to be part of a growing organisation, we’d love to hear from you!

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