Dental Support: Multichannel Patient Care Pro

Abano Healthcare; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Abano Healthcare is seeking a dedicated Contact Centre Representative for the Auckland Support Office. The role focuses on delivering exceptional customer service to patients and practices, handling high volumes of inquiries and coordinating with dental staff to ensure smooth, accurate communication.

The successful candidate will bring prior contact centre experience, strong communication skills, and the ability to work across phone, email, and online channels in a fast-paced environment, with

Qualifications

• Previous call centre or contact centre experience is essential.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including scheduling software and databases.

Responsibilities

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Skills

Call centre experience

Customer service

Communication skills

Multichannel support

Tools

Scheduling software

Databases

Job description

Abano Healthcare is seeking a dedicated Contact Centre Representative for the Auckland Support Office. The role focuses on delivering exceptional customer service to patients and practices, handling high volumes of inquiries and coordinating with dental staff to ensure smooth, accurate communication.

The successful candidate will bring prior contact centre experience, strong communication skills, and the ability to work across phone, email, and online channels in a fast-paced environment, with