Connections Design Coordinator

Northpower; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Life insurance

Medical cover discounts

Wellbeing support

Fuel discounts

Retail discounts

Flexible leave

Job summary

Northpower is seeking a proactive Connections Co-ordinator to support the delivery of customer connections and capital projects in Auckland. You will collaborate with Design Engineers, Project Managers, Delivery Teams and customers to ensure data accuracy and smooth project flow.

The role involves invoicing, reporting, data analysis, and coordinating meetings, with opportunities to contribute to business improvements and Power BI reporting.

Qualifications

• Experience in a Coordinator/Administrator/Customer Service role, or similar.”
• Strong customer service skills and the ability to handle enquiries and triage requests.
• Excellent organisational skills and attention to detail.
• Experience working with data, reporting, and business systems.

Responsibilities

• Support invoicing, reporting and data analysis tasks.
• Manage job statuses and update systems to keep projects moving.

Skills

Coordinator experience

Customer service

Organisational skills

Data and reporting

Communication skills

Problem solving

Stakeholder management

MS Office

Continuous improvement

Infrastructure knowledge

Tools

MS Office

Learn new systems

Job description

About the Role

Are you highly organised, customer-focused, and enjoykeeping things running smoothly behind the scenes? We're looking for a Connections Co-ordinator to join our Contracting team and play a key role supporting the delivery of customer connections and capital projects across our network.

This is a varied and fast-paced position where no two days are the same. You'll work closely with Design Engineers, Project Managers, Delivery Teams, and customers to ensure information is accurate, systems are up to date, and projects keep moving. From invoicing and reporting to data analysis, customer queries, documentation management, and coordinating meetings, you'll be at the heart of the Connections team.

You'll also help extract and analyse data, support Power BI reporting, manage job statuses, assist with customer requests, and contribute to business improvement initiatives that make a real difference to how we work.

If you enjoy solving problems, building strong relationships, and being the person that everyone can rely on, we'd love to hear from you.

About You

You’ll be a proactive administrator or coordinator who thrives in a busy environment and enjoys juggling multiple priorities while maintaining a high level of accuracy. To be successful in this role, you’ll bring:

• Experience in a Coordinator, Administrator, Customer Service, or similar support role
• Strong customer service skills and the ability to confidently handle enquiries and triage requests
• Excellent organisational skills and attention to detail
• Experience working with data, reporting, and business systems
• Strong written and verbal communication skills
• Excellent problem-solving and decision-making abilities
• Confidence building relationships with internal and external stakeholders
• Good Microsoft Office skills and the ability to learn new systems quickly
• A continuous improvement mindset and willingness to look for better ways of working
• Experience within infrastructure, engineering, utilities, or the electricity industry would be highly advantageous

Most importantly, you'll be a team player who enjoys supporting others, taking ownership of your work, and delivering great outcomes for customers and colleagues alike.

What's in it for you?

You'll be joining a business where your work has a real impact on communities across Aotearoa. In return, you'll enjoy:

• Competitive pay, plus flexible leave and boosted KiwiSaver options
• Life insurance, discounted medical cover and wellbeing support
• Fuel and retail discounts
• Ongoing learning, development and career progression opportunities
• A supportive, inclusive and family-friendly culture where safety comes first
• The opportunity to work on essential infrastructure projects that help power New Zealand's future

About Northpower

Proudly Kiwi-owned, Northpower is one of New Zealand's largest infrastructure businesses, delivering electricity, fibre, renewables, transmission and energy services across Aotearoa. With over 1,400 people nationwide, we're proud to power the communities that rely on us every day. Join Northpower and be part of a team helping connect homes, businesses, and communities across New Zealand.