Compassionate Reception & Admin Specialist

Graham Consulting; Christchurch; On-site; NZD 36,000 - 48,000; Full time

Job summary

A close-knit Christchurch-based social service organisation is seeking a Receptionist / Administrator to be the first point of contact for clients, visitors and staff, and to provide day-to-day front-of-house support. This role combines frontline reception with general administrative tasks in a busy team.

We value warmth, professionalism and resilience, plus a commitment to confidentiality and cultural responsiveness.

Qualifications

• At least 5 years' experience in reception, administration or customer service.
• Experience in mental health or frontline social services is an advantage.
• Excellent interpersonal and communication skills with empathy and patience.
• Ability to stay calm under pressure and use de-escalation techniques.

Responsibilities

• Welcome clients, whānau and visitors in a warm, respectful manner.
• Manage phone calls, emails and walk-in enquiries professionally and confidentially.
• Provide a calm, supportive presence for people in distress or crisis.
• Coordinate appointments, bookings, calendars and filing systems.
• Support referrals and liaise with internal teams and external agencies.
• Assist with accurate data entry, reporting and general office administration.
• Maintain a safe, tidy and welcoming reception area.

Skills

Reception experience

Administration

Customer service

Mental health awareness

De-escalation skills

Microsoft Office

Confidentiality

Tools

Microsoft Office

Job description

A close-knit Christchurch-based social service organisation is seeking a Receptionist / Administrator to be the first point of contact for clients, visitors and staff, and to provide day-to-day front-of-house support. This role combines frontline reception with general administrative tasks in a busy team.

We value warmth, professionalism and resilience, plus a commitment to confidentiality and cultural responsiveness.