Patient Services Admin Coordinator

Southern Cross Hospital; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Employee referral bonus

Health insurance

Wellbeing programme

Christmas/New Year breaks

Discounts from partners

Employee Network

Job summary

Southern Cross Christchurch Hospital is seeking an enthusiastic Administration Support professional to join our team. You'll be one of the first people our patients, visitors and medical specialists connect with, helping to create a welcoming, professional, and seamless experience from the moment they arrive.

This permanent, full-time role combines front-of-house reception duties with a broad range of administrative tasks.

Qualifications

• Excellent communication skills and a positive, patient-focused approach.
• Experience in a reception, administration, or front-line customer service role.
• A professional, friendly, and empathetic approach when interacting with patients and visitors.
• Strong finance administration skills, including invoicing, preparing estimates, and revenue processing.
• Confidence using Microsoft Office Suite and other digital systems.
• Previous experience in a healthcare environment would be advantageous.
• An understanding of the Privacy Act and Te Tiriti o Waitangi principles.
• Strong organisational skills with the ability to manage competing priorities.
• A flexible and reliable approach, with the ability to work rostered hours.

Responsibilities

• Combining front-of-house reception responsibilities with a broad range of administrative duties, you'll play an important role in supporting the smooth day-to-day operation of the hospital.
• From managing patient documentation and responding to phone and email enquiries, to processing revenue, coordinating visitor access, and supporting specialist relationships.
• No two days are the same; you will work across teams to ensure excellent service delivery.
• Assist with ACC and Affiliated Provider contract administration under guidance.

Skills

Reception experience

Customer service

Finance administration

Microsoft Office

Healthcare environment experience

Privacy Act knowledge

Te Tiriti o Waitangi knowledge

Organisational skills

Flexibility with rostered hours

Communication skills

Tools

Microsoft Office Suite

Job description

Southern Cross Christchurch Hospital is seeking an enthusiastic Administration Support professional to join our team. You'll be one of the first people our patients, visitors and medical specialists connect with, helping to create a welcoming, professional, and seamless experience from the moment they arrive.

This permanent, full-time role combines front-of-house reception duties with a broad range of administrative tasks.