Community Hub Administrator & Outreach Specialist

Ngapuhi Iwi Social Services; Kaikohe; On-site; NZD 45,000 - 65,000; Full time

Job summary

Ngāpuhi Iwi Social Services seeks an Administrator, Community Hub & Outreach to support the Enabling Communities prototype in Kaikohe. You will welcome whānau, manage front desk tasks, handle calls and emails, and route enquiries to the right kaimahi while maintaining privacy and confidentiality.

The role will support the Hub and Outreach team, report to the Operations Manager, and may involve travel. It runs full-time on a fixed-term basis ending 30 June 2027, with potential for agreed

Qualifications

• Experience in reception, front of house or contact centre
• Ability to juggle front desk, phones, email and admin tasks calmly
• Accurate data entry and record keeping, with confidentiality
• Comfortable giving honest feedback during testing and prototyping
• Mana-enhancing behaviours in an iwi setting and upholding tikanga

Responsibilities

• Welcome whānau and visitors to the hub and connect them with the right support
• Answer calls and emails, log enquiries and route or resolve them
• Provide day-to-day administrative support to the Operations Manager and hub/outreach team

Skills

Reception experience

Front desk / customer-facing

Communication skills

Data entry / records

Work with tikanga / iwi setting

Job description

Ngāpuhi Iwi Social Services seeks an Administrator, Community Hub & Outreach to support the Enabling Communities prototype in Kaikohe. You will welcome whānau, manage front desk tasks, handle calls and emails, and route enquiries to the right kaimahi while maintaining privacy and confidentiality.

The role will support the Hub and Outreach team, report to the Operations Manager, and may involve travel. It runs full-time on a fixed-term basis ending 30 June 2027, with potential for agreed