Operations Lead, Hub & Outreach

Ngapuhi Iwi Social Services; Kaikohe; On-site; NZD 90,000 - 120,000; Full time

Job summary

Ngāpuhi Iwi Social Services seeks an experienced Operations Manager, Hub and Outreach to lead the day-to-day delivery of the Hub and Outreach workstream in Kaikohe, Northland. The role supports a prototype environment where delivery paths and learnings will evolve.

You will manage a small team, coordinate logistics, and ensure quality, health and safety while aligning with Ngāpuhi values and whānau-centred outcomes.

Qualifications

• Experience in project or operations management, including planning, scheduling and delivery to cost, time and quality expectations.
• Experience in risk, issue and change management with strong documentation and reporting.
• Knowledge of Ngāpuhitanga, tikanga Māori, whakapapa and whanaungatanga in practice.
• Experience in iwi Māori or Māori social service environment is an advantage.

Responsibilities

• Manage day-to-day delivery of the Hub and Outreach projects.
• Maintain project plans, reporting and risk, issue and change registers.
• Coordinate people, venues, suppliers and equipment needed for delivery.
• Accountable for operational readiness, service quality, health and safety, resourcing, practitioner practice.

Skills

Leadership

Project management

Risk management

Documentation & reporting

Stakeholder collaboration

Job description

Ngāpuhi Iwi Social Services seeks an experienced Operations Manager, Hub and Outreach to lead the day-to-day delivery of the Hub and Outreach workstream in Kaikohe, Northland. The role supports a prototype environment where delivery paths and learnings will evolve.

You will manage a small team, coordinate logistics, and ensure quality, health and safety while aligning with Ngāpuhi values and whānau-centred outcomes.