Customer Experience Ambassador

Horowhenua District Council; Whanganui; On-site; NZD 42,000 - 54,000; Full time

Job summary

Horowhenua District Council is seeking two dedicated individuals to join our Customer Experience team in permanent roles, one full-time and one part-time (20 hours per week). You will be a key point of contact for our community, providing in-person assistance while managing enquiries via phone, email, social media and other digital channels in our call centre.

As the face of the Council, you will deliver excellent customer service with reliability, attention to detail and a calm, optimistic

Qualifications

• Proven experience delivering outstanding customer service.
• Ability to manage inquiries across multiple channels.
• Strong communication and relationship-building skills.
• Calm, reliable under pressure with attention to detail.

Responsibilities

• Provide in-person assistance and handle enquiries across phone, email, social media and digital channels.
• Be the first point of contact for the community and customers.
• Deliver excellent customer service and meet targets.
• Collaborate with team members across departments.

Skills

Customer service

Multichannel support

Communication

Tools

MS Office

Job description

Email Service Disruption - Friday 13 November 2026

We’re currently unable to send or receive emails due to a global issue with Microsoft. We’ll get back to you as soon as our email service is restored. There may be a backlog, so thanks for your patience while we catch up. For urgent issues that pose an immediate risk to people or property, phone us on 06 366 0999 - available 24 hours a day, 7 days a week. We look forward to connecting again soon.

• Reference number 1106526
• Job Type Various

Enabling what matters

Are you an expert in delivering outstanding customer service? We are seeking two dedicated individuals to join our dynamic Customer Experience team in permanent roles, one full-time and one part-time (20 hours per week).

As a key point of contact for our community and customers, you will provide in-person assistance while also managing enquiries via phone, email, social media and other digital channels in our call centre.

The Customer Experience Team are the face of the Council, this is the first stop for all of the community with any of the services we provide. You will be the face and voice of Council for our community through face to face, telephone and digital communications. As a member of the Customer Experience Team, you are responsible and accountable for providing and the delivery of excellent customer service. You will strive to go above and beyond to exceed expectations by being reliable, detail focused and meticulous. You follow through on plans to ensure they are carried out accordingly, supporting and collaborating with team members to achieve targets. Both roles involve periods of pressure and require a calm, composed and optimistic approach.

If you excel in a fast-paced, diverse environment and are looking for a role that offers variety and responsibility, we invite you to apply and become a valued member of our team.

The positions available are:

Full time - 8am – 5pm / Monday to Friday

Part-time - 1pm - 5pm / Monday to Friday

You will be an amazing communicator that is capable of building relationships with all stakeholders – internal and external. Being a self-starter and able to self-manage will be key to the success of this role. Your attention to detail will be on point along with your time management/organisation skills. You will have capability and awareness across the Council, connecting external stakeholders with the right services and departments.

You’ll be confident and driven to provide customer excellence and go the extra mile for your stakeholders. You will have strong ability with MS Office suite and a variety of databases.

Having strong relationships across the organisation will be key to your success.

Horowhenua District Council is proud to be an inclusive workplace; we celebrate difference, diversity, and aim to empower our employees. We are an organisation built on innovation and optimism and are embarking on an organisation reset. We are motivated to build a place where we value our people and provide opportunities for them to build outstanding careers and better Horowhenua.

An excellent working environment where passionate and committed team members who strive to make a difference for current and future generations. These opportunities offer the chance to join a thriving organisation with a strong focus on delivery and do meaningful work with motivated people that has a direct impact on the lives of our Horowhenua community.

If you are interested in learning more about what these roles involve, please see the position description. If you have any questions or would like to discuss either role in confidence, please call Aimee Pearson on [phone] .

He rau ringa e pakari ai ngā taura whiri i ō tātou kāinga noho me ō tātou hapori – mai i te pae maunga o Tararua ki te moana
With many hands the threads which weave our neighbourhoods and communities together will be strengthened from the Tararua Ranges to the sea.