Community Customer Support Specialist

SmartRecruiters, Inc.; Hamilton; On-site; NZD 60,000 - 64,000; Full time

Benefits offered by this job

Flexible working policy

Professional development

Wellbeing days

Health insurance (Unimed)

Annual health checks & flu vaccination

Additional annual leave

Discounts at local businesses

Job summary

Hamilton City Council is hiring a Customer Service Representative to be the first point of contact for residents and customers. You will handle service requests using our Knowledge Base and provide case-by-case responses to meet individual needs.

The role offers a 40-hour schedule with varied shifts and opportunities to learn about multiple council functions within a busy contact centre.

Qualifications

• Top-notch customer service skills.

Responsibilities

• Be the first point of contact for residents and customers.

Skills

Top-notch customer service

Diverse range of people

Learning mindset

Can-do attitude

Attention to detail

Teamwork & independence

Microsoft Office

Communication across channels

Flexibility & adaptability

Active listening

Tools

Microsoft Office

Job description

Hamilton City Council is hiring a Customer Service Representative to be the first point of contact for residents and customers. You will handle service requests using our Knowledge Base and provide case-by-case responses to meet individual needs.

The role offers a 40-hour schedule with varied shifts and opportunities to learn about multiple council functions within a busy contact centre.