Clinical Administration Support (Ophthalmology)

Nelson Marlborough Health; Nelson; On-site; NZD 52,000 - 68,000; Full time

Job summary

Health New Zealand | Te Whatu Ora, Nelson Hospital, is seeking a Clinical Administration Support in Ophthalmology. This permanent full-time role provides frontline administrative support to consultants, clinical staff, patients and visitors, helping ensure timely, well-coordinated, patient-centred care in a busy clinic.

As part of a six-position setup, you will manage patient enquiries, referrals, waitlists, and bookings, while maintaining patient records with strong organisational skills and MS

Qualifications

• Typing speed of 50 words per minute or more is essential.
• MS Office proficiency and strong computer literacy are required.
• Medical terminology would be advantageous but not essential.
• Applicants may be required to undertake a computer skills assessment.
• Eligible to work in New Zealand or hold a NZ work visa.

Responsibilities

• Manage patient enquiries and direct them to appropriate clinical staff.
• Coordinate referrals and waitlists; book clinics and theatres as required.
• Provide administrative support for consultants and clinical teams.
• Prepare and maintain patient records and clinical documentation.

Skills

Interpersonal skills

Customer service

Attention to detail

Time management

Typing speed 50 wpm

Tools

Microsoft Office

Job description

Thank you for your interest in this position.

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Clinical Administration Support (Ophthalmology)

Clinical Administration Support, Nelson Hospital,Permanent full time 1.0FTE (80 hours a fortnight)

• Work in arewarding, fast-paced environment where no two days are the same.
• Play an importantrole in ensuring patients receive timely, well-coordinated, andpatient-centred care.
• Join a supportive and dynamic team of doctors,nurses, and Clinical Administration professionals committed to deliveringexceptional patient-centred care.
  

Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

The Clinical Administration Support role is a newlyestablished position within the Ophthalmology Department, created to providefrontline administrative support to consultants, clinical staff, patients, andvisitors. As one of six new Clinical Administration Support positions, thisrole is designed to strengthen administrative services within the departmentand contribute to the delivery of a positive patient experience and efficientclinical operations.

This position serves as the first point of contact for manypatients and stakeholders, providing efficient and professional administrativesupport within a busy clinical environment. Working closely withOphthalmologist Specialists, Registrars, nurses, and multidisciplinary team,the role helps ensure the smooth day-to-day operation of clinics anddepartmental activities, and reduce administrative burden on clinical staff,allowing them to focus on providing high-quality patient care.

Duties will include but are not limited to managing patientenquiries and directing them to the appropriate clinical staff; Referral andWaitlist management, coordinating clinic and theatre bookings, appointmentchanges, and clinic/theatre schedules as required; providing administrativesupport for consultants and clinical teams; and preparing and maintainingpatient records and clinical documentation.

This role requires excellent attention todetail, strong organisational skills, and the ability to maintain accuratepatient information within our clinical systems.

Working hours are Monday to Friday 7:30am – 5:0 0pm.

Please view the position description for furtherinformation.

About the Team/Service/ Location

Our Clinical Support Services team plays a vital role insupporting a smooth patient journey. By coordinating schedules, managingdocumentation, and providing essential administrative support, we enableclinical teams to focus on delivering exceptional patient care. As the backboneof the hospital’s daily operations, we offer a supportive workplace withopportunities for professional development, career progression, job security,and staff wellbeing initiatives.

For more information on living and working inNelson CLICKHERE

About you

• Have a positive, professional, andapproachable manner;
• Possess excellent interpersonalskills and a passion for delivering outstanding customer service;
• Be proficient in the Microsoft Office Suite withstrong computer literacy;
• Demonstrate empathy, discretion, and acommitment to maintaining patient confidentiality;
• Have proven ability to prioritise tasks andmanage a busy workload effectively.

Atyping speed of 50 words per minute or more is essential. Medical terminologywould be advantageous but not essential. Our preferred applicants will berequired to undertake a computer skills assessment.

The successful candidate must be eligible to work in New Zealandor hold a valid NZ work visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.