Clinic Administrator - Faculty of Dentistry

University of Otago; Dunedin; On-site; NZD 64,000 - 68,000; Full time

Benefits offered by this job

Superannuation 6.75%

5 weeks annual leave (pro rata)

Ongoing professional development

Job summary

The Clinic Administrator within the Faculty of Dentistry at the University of Otago helps run the busy Dental Hospital and Clinics, delivering a welcoming, professional service to patients while supporting students, clinicians and academic staff.

You will coordinate appointments, respond to enquiries, manage patient administration and contribute to an efficient, positive clinic experience in a collaborative team environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organisational skills, accuracy and attention to detail.
• Ability to manage competing priorities in a busy environment.
• Sound judgement, initiative and practical problem-solving skills.

Responsibilities

• Providing a warm, professional and efficient front-of-house service.
• Managing patient enquiries and ensuring timely, accurate communication.
• Coordinating appointments and clinic schedules to support efficient patient flow.
• Processing payments, receipting, account enquiries and reconciliations.
• Maintaining accurate patient records and administrative documentation.
• Supporting referrals, waitlists and patient pathways.
• Working closely with clinicians, students and colleagues to resolve issues and support patients.
• Contributing to quality assurance and continuous improvement activities.

Skills

Customer service

Organisational skills

Communication

Prioritisation

Problem solving

Financial transactions

Teamwork

Cultural awareness

Job description

Clinic Administrator - Faculty of Dentistry

• University of Otago

About University of Otago

The University of OtagoTe Whare Wānanga o Otāgo The University of Otago is New Zealand’s first university and one of its finest. It is a leader across all fields of academic endeavour – the humanities, sciences, health sciences and...

Benefits

• Salary 6.75% Superannuation 5 weeks annual leave (pro rata)
• On-going professional development opportunities

Patient Services is a supportive and collaborative team dedicated to providing an excellent experience for patients, students and colleagues. Whakawhanaungatanga (connection and community) is central to how we work, alongside professionalism, care and a shared commitment to excellence.

The role/Te mahi

As a Clinic Administrator within the Faculty of Dentistry, you will help ensure our busy Dental Hospital and Clinics run smoothly, providing a welcoming and professional service to patients while supporting students, clinicians and academic staff.

This is a varied, people-focused role where you will coordinate appointments, respond to enquiries, manage patient administration and contribute to an efficient and positive clinic experience.

Key responsibilities include:

• Providing a warm, professional and efficient front-of-house service.
• Managing patient enquiries and ensuring timely, accurate communication.
• Coordinating appointments and clinic schedules to support efficient patient flow.
• Processing payments, receipting, account enquiries and reconciliations.
• Maintaining accurate patient records and administrative documentation.
• Supporting referrals, waitlists and patient pathways.
• Working closely with clinicians, students and colleagues to resolve issues and support patients.
• Contributing to quality assurance and continuous improvement activities.

You will be a customer-focused professional who enjoys helping people, solving problems and contributing positively to a busy and supportive team environment.

You will bring:

• Strong customer service and interpersonal skills, with the ability to communicate professionally in sensitive or challenging situations.
• Excellent organisational skills, accuracy and attention to detail.
• The ability to manage competing priorities and remain calm in a busy, changing environment.
• Sound judgement, initiative and practical problem-solving skills.
• Confidence working with financial transactions, numerical information, technology and administrative systems.
• A collaborative, adaptable approach and willingness to learn and develop.
• Cultural awareness and a commitment to working respectfully with people from diverse backgrounds, including an understanding of Te Tiriti o Waitangi principles and an appreciation of Te Ao Māori and Pasifika perspectives.

Experience in reception, customer service, healthcare administration, service coordination or another busy administrative environment would be advantageous.

Position Details

• One full-time position (37.5 hours per week).
• One part-time position (22.5 hours per week).

The appointment range for this role is $63,508 to $68,185. Top of the range is $73,640.

For the part-time position, the salary range for this role will be the pro-rata equivalent of the annual full-time salary range listed.

You must have the right to live and work in New Zealand to apply for these positions.

Candidates who successfully reach the final stages of the recruitment process will be required to undergo a safety check. Further information is available in the Child Protection Policy .

The University of Otago is a workplace that values diverse and inclusive thinking, people and behaviours. The contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

For further information regarding the roles, please contact Gabi Caldwell via the contact details below.

Applications quoting reference number 2601559 will close on Wednesday, 18 November 2026.

Applications will be reviewed as they are received, and the University reserves the right to close this vacancy at any time.