Dental Clinic Administrator - Front Desk & Patient Care

University of Otago; Dunedin; On-site; NZD 64,000 - 68,000; Full time

Benefits offered by this job

Superannuation 6.75%

5 weeks annual leave (pro rata)

Ongoing professional development

Job summary

The Clinic Administrator within the Faculty of Dentistry at the University of Otago helps run the busy Dental Hospital and Clinics, delivering a welcoming, professional service to patients while supporting students, clinicians and academic staff.

You will coordinate appointments, respond to enquiries, manage patient administration and contribute to an efficient, positive clinic experience in a collaborative team environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organisational skills, accuracy and attention to detail.
• Ability to manage competing priorities in a busy environment.
• Sound judgement, initiative and practical problem-solving skills.

Responsibilities

• Providing a warm, professional and efficient front-of-house service.
• Managing patient enquiries and ensuring timely, accurate communication.
• Coordinating appointments and clinic schedules to support efficient patient flow.
• Processing payments, receipting, account enquiries and reconciliations.
• Maintaining accurate patient records and administrative documentation.
• Supporting referrals, waitlists and patient pathways.
• Working closely with clinicians, students and colleagues to resolve issues and support patients.
• Contributing to quality assurance and continuous improvement activities.

Skills

Customer service

Organisational skills

Communication

Prioritisation

Problem solving

Financial transactions

Teamwork

Cultural awareness

Job description

The Clinic Administrator within the Faculty of Dentistry at the University of Otago helps run the busy Dental Hospital and Clinics, delivering a welcoming, professional service to patients while supporting students, clinicians and academic staff.

You will coordinate appointments, respond to enquiries, manage patient administration and contribute to an efficient, positive clinic experience in a collaborative team environment.