Clinic Administrative Assistant - Evenings & Saturdays

Heartland Rehab Pte Ltd; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Job summary

Heartland Rehab Pte Ltd is seeking a proactive Administrative Assistant to support our Queenstown clinic operations. You will be the first point of contact for patients, handle appointments, inquiries, and key administrative tasks to ensure a smooth patient experience.

The role requires a diploma or equivalent in a related field and 1–2 years in an administrative or customer service role, preferably healthcare. Strong organisational skills and a warm, patient-focused demeanor are essential.

Qualifications

• Diploma or equivalent qualification in Business Administration, Healthcare Management, or a related field.
• At least 1-2 years of experience in an administrative or customer service role, preferably in a healthcare setting.
• Proficient in Microsoft Office (Word, Excel, Outlook) and clinic management software.

Responsibilities

• Greeting and assisting patients in a friendly and professional manner.
• Manage patient appointments, scheduling and rescheduling.
• Handle patient inquiries via phone, email, and walk-ins.
• Assist patients with registration, payment processing, and insurance claims.
• Maintain accurate patient records and clinic databases.
• Assist in billing, invoicing, and payment collection.
• Coordinate with therapists and support staff to ensure smooth clinic operations.
• Manage inventory of office supplies and clinic essentials.
• Handle general administrative tasks, including filing, data entry, and correspondence.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Clinic management software

Organization

Attention to detail

multitasking

Education

Diploma or equivalent in Business Administration/Healthcare Management

Tools

Microsoft Office

Job description

Heartland Rehab Pte Ltd is seeking a proactive Administrative Assistant to support our Queenstown clinic operations. You will be the first point of contact for patients, handle appointments, inquiries, and key administrative tasks to ensure a smooth patient experience.

The role requires a diploma or equivalent in a related field and 1–2 years in an administrative or customer service role, preferably healthcare. Strong organisational skills and a warm, patient-focused demeanor are essential.