Client Support & Communications Specialist

HRS Talent Solutions; Dunedin; On-site; NZD 36,000 - 41,000; Part time

Job summary

HRS Talent Solutions is seeking a Client Support & Communications Coordinator to manage day-to-day customer communication, service updates, and support coordination across internal systems.

This role suits someone confident speaking with customers by phone, writing clear email responses, and keeping information organised. It offers part-time or full-time opportunities and a focus on dependable, professional service.

Qualifications

• Strong phone communication skills.
• Clear and professional email writing ability.
• Good attention to detail when recording customer information.
• Ability to stay organized while handling multiple enquiries.
• Comfortable using email, online systems, documents, and basic spreadsheets.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management during recurring daily support tasks.
• Ability to remain calm, polite, and helpful during customer conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner
• Provide customers with basic information, updates, and next-step guidance
• Record customer notes, requests, updates, and follow-up items accurately
• Help track open service matters and ensure they are followed up as needed
• Support internal staff by passing along relevant customer information
• Maintain organised records using internal systems, spreadsheets, or templates
• Assist with service-related documents, email updates, and customer communication
• Follow established procedures for handling questions, updates, and routine issues
• Help resolve basic customer concerns or direct them to the appropriate team member
• Contribute to a responsive, organised, and customer-focused support process

Skills

Phone communication

Email writing

Record-keeping

Organization

Spreadsheet use

Professional communication

Following processes

Reliability

Time management

Calm under pressure

Tools

Email systems

Spreadsheets

Job description

HRS Talent Solutions is seeking a Client Support & Communications Coordinator to manage day-to-day customer communication, service updates, and support coordination across internal systems.

This role suits someone confident speaking with customers by phone, writing clear email responses, and keeping information organised. It offers part-time or full-time opportunities and a focus on dependable, professional service.