Client Communications & Support Specialist

HRS Talent Solutions; Auckland; On-site; NZD 36,000 - 41,000; Full time

Job summary

HRS Talent Solutions seeks a Client Support & Communications Coordinator to handle day-to-day customer communication, service updates, and support coordination. The role focuses on phone and email interactions, ensuring timely responses and accurate record-keeping across internal systems.

The ideal candidate is calm, organised, reliable, and capable of managing multiple enquiries with professionalism, contributing to a responsive customer service process and smooth operations.

Qualifications

• Strong phone communication skills.
• Clear and professional email writing.
• Attention to detail when recording customer information.
• Organised while handling multiple enquiries.
• Comfortable using email, online systems, documents, and basic spreadsheets.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management during recurring daily support tasks.
• Remain calm, polite, and helpful during customer conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner
• Provide customers with basic information, updates, and next-step guidance
• Record customer notes, requests, updates, and follow-up items accurately
• Help track open service matters and ensure they are followed up as needed
• Support internal staff by passing along relevant customer information
• Maintain organised records using internal systems, spreadsheets, or templates
• Assist with service-related documents, email updates, and customer communication
• Follow established procedures for handling questions, updates, and routine issues
• Help resolve basic customer concerns or direct them to the appropriate team member
• Contribute to a responsive, organised, and customer-focused support process

Skills

Phone communication

Email writing

Attention to detail

Organisational skills

Data entry

Time management

Calm and professional demeanor

Team collaboration

Tools

Email systems

Spreadsheets

Job description

HRS Talent Solutions seeks a Client Support & Communications Coordinator to handle day-to-day customer communication, service updates, and support coordination. The role focuses on phone and email interactions, ensuring timely responses and accurate record-keeping across internal systems.

The ideal candidate is calm, organised, reliable, and capable of managing multiple enquiries with professionalism, contributing to a responsive customer service process and smooth operations.