Client Success & Communications Coordinator

HRS Talent Solutions; Tauranga; On-site; NZD 36,000 - 41,000; Part time

Job summary

HRS Talent Solutions is seeking a Client Support & Communications Coordinator to assist with day-to-day customer communication, service updates, and support coordination. The role suits someone confident speaking with customers by phone, writing clear email responses, and keeping information organised across internal systems.

You will handle routine enquiries, record customer details, follow up on service matters, and help ensure customers receive timely, helpful support.

Qualifications

• Strong phone communication and professional phone manner.
• Clear, concise email writing ability.
• Excellent attention to detail when recording customer information.
• Ability to stay organised while handling multiple enquiries.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management during recurring daily support tasks.
• Calm, polite, and helpful during customer conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner
• Provide customers with basic information, updates, and next-step guidance
• Record customer notes, requests, updates, and follow-up items accurately
• Help track open service matters and ensure they are followed up as needed
• Support internal staff by passing along relevant customer information
• Maintain organised records using internal systems, spreadsheets, or templates
• Assist with service-related documents, email updates, and customer communication
• Follow established procedures for handling questions, updates, and routine issues
• Help resolve basic customer concerns or direct them to the appropriate team member
• Contribute to a responsive, organised, and customer-focused support process

Skills

Strong phone communication

Clear email writing

Attention to detail

Organisational skills

Time management

Calm under pressure

Professional attitude

Job description

HRS Talent Solutions is seeking a Client Support & Communications Coordinator to assist with day-to-day customer communication, service updates, and support coordination. The role suits someone confident speaking with customers by phone, writing clear email responses, and keeping information organised across internal systems.

You will handle routine enquiries, record customer details, follow up on service matters, and help ensure customers receive timely, helpful support.