Client Support Agent - Technical

Placements24; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

On-site role

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

Professional development

Job summary

Placements24 in Queenstown is seeking a Client Support Agent - Technical to provide advanced technical assistance to clients, diagnose issues, and guide users through solutions in a collaborative, on-site environment.

You will diagnose hardware, software, and network problems, document resolutions, and work with engineering to resolve complex cases, while maintaining high customer satisfaction and continuous professional development.

Qualifications

• Minimum of 3 years in a technical support or client-facing IT role.
• Strong knowledge of operating systems, network configurations, and common software applications.
• Proven ability to troubleshoot complex technical problems methodically.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Experience with remote support tools and ticketing systems is essential.
• Relevant IT certifications are highly desirable.

Responsibilities

• Provide advanced technical support and troubleshooting for clients.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide clients through technical solutions and product functionalities.
• Document technical issues and resolutions in the support database.
• Collaborate with engineering teams to address complex technical challenges.
• Ensure timely follow-up and resolution for all technical support requests.

Skills

Technical support

Customer communication

Problem solving

Collaboration

Education

IT certifications (Desirable)

Tools

Ticketing systems

Remote desktop

VPNs

Job description

About the Role

Our client is seeking a detail-oriented Client Support Agent - Technical to be based in Queenstown. This role is critical for providing specialized technical assistance to clients, ensuring they can effectively utilize our client's products and services. You will diagnose and resolve technical issues, offer guidance, and maintain high levels of client satisfaction through expert support. This position demands strong technical acumen, excellent problem-solving skills, and a commitment to delivering superior service within a dedicated team environment focused on technical excellence and client success.

Key Responsibilities

• Provide advanced technical support and troubleshooting for clients.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide clients through technical solutions and product functionalities.
• Document technical issues and resolutions in the support database.
• Collaborate with engineering teams to address complex technical challenges.
• Ensure timely follow-up and resolution for all technical support requests.

Requirements

• Minimum of 3 years in a technical support or client-facing IT role.
• Strong knowledge of operating systems, network configurations, and common software applications.
• Proven ability to troubleshoot complex technical problems methodically.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Experience with remote support tools and ticketing systems is essential.
• Relevant IT certifications are highly desirable.

Benefits

• Competitive annual salary with regular performance-based reviews.
• On-site role offering a collaborative and focused work environment in Queenstown.
• Comprehensive health, dental, and vision insurance.
• Generous paid vacation and sick leave policy.
• Access to advanced technical training and professional development programs.