Client Services Specialist — Vet Clinic & Customer Care

Totally Vets Limited; Taumarunui; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Long service benefits

CPD allowance

Staff discounts on products and خدمات

Annual flu vaccinations

Paid Volunteer Day

Sonder, our employee care platform

Job summary

Totally Vets Limited in Taumarunui is seeking an enthusiastic Client Services person to join our Customer Services Team. This full-time role, Monday to Friday, provides first point of contact for clients and visitors, booking appointments, answering animal health questions and offering sales advice.

You should have a passion for customer service, excellent communication, and a good knowledge of Taumarunui and rural/agricultural settings.

Qualifications

• Passion for customer service and excellent communication skills.
• Experience in rural, farming or agricultural contexts is desirable.
• Knowledge of veterinary practice is beneficial.
• Good knowledge of the Taumarunui area and surrounding locations.
• Experience managing calls, booking diaries and appointments.
• Ability to work under pressure, multi-task and use initiative.
• Excellent computer skills and confidence with tech.
• Confident, positive personality with strong interpersonal skills.

Responsibilities

• Provide first point of contact for clients and visitors.
• Book appointments for clients.
• Answer animal health questions.
• Make telephone contact and follow‑up calls.
• Provide sales advice and product knowledge.
• End of Day processing and banking.
• Administration support for veterinarians.

Skills

Customer service

Communication skills

Team player

Multi-tasking

Computer skills

Interpersonal skills

Positive personality

Tools

Appointment booking systems

CRM systems

Telephone systems

Job description

Totally Vets Limited in Taumarunui is seeking an enthusiastic Client Services person to join our Customer Services Team. This full-time role, Monday to Friday, provides first point of contact for clients and visitors, booking appointments, answering animal health questions and offering sales advice.

You should have a passion for customer service, excellent communication, and a good knowledge of Taumarunui and rural/agricultural settings.