Client Services Manager

Peak Clean Franchising Limited; Auckland; On-site; NZD 75,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

Phone

Laptop

Training and support

Growth opportunities

Job summary

Peak Clean Franchising Limited in Auckland is seeking a Client Service Manager. You'll be the trusted contact for clients and franchisees, ensuring sites start well, stay up to standard, and issues are resolved promptly.

You'll work on-site often and roll up your sleeves to get the job done. Reporting to the Operations Manager, you'll train franchisees, run orientations, perform quality checks, and spot opportunities to add value.

Qualifications

• Background in commercial cleaning, post-construction or facilities maintenance.
• Experience training or supervising others.
• Clear, calm communication with clients, including in writing.
• Organised, and able to plan your own week around some after-hours work.
• Tech native — fast across apps, email, spreadsheets and a CRM.
• Genuine interest in growing with us.

Responsibilities

• Train and onboard franchisees, and handing new sites over.
• Run orientations with new clients and set sites up for success.
• Carry out regular quality checks and follow up on issues.
• Be main contact for clients and franchisees, and sorted problems quickly.
• Spot opportunities to add value for clients, and pass good opportunities to our sales team.
• Report on how sites are tracking to the Operations Manager.
• Getting on the tools yourself — covering cleans and periodic floor work when needed.

Skills

On-site work

Training supervision

Client communication

CRM proficiency

Time planning

Tools

CRM system

Spreadsheets

Job description

We're looking for a Client Service Manager to be the person our clients and franchisees rely on. Working alongside our Operations Manager, you'll make sure every site we take on starts well, stays at standard, and that every client feels looked after. You'll spend most of your time out on site rather than behind a desk, and you'll be on the tools yourself at times. This is a hands-on, working role, not a clipboard one.

We're hiring now to replace a team member who's moving on, so the role is available straight away.

WHAT YOU'LL BE DOING

Training and onboarding franchisees, and handing new sites over to them

Running orientations with new clients and setting sites up for success

Carrying out regular quality checks and following up until any issues are sorted

Being the main point of contact for clients and franchisees, and sorting problems quickly

Spotting ways to add value for clients, and passing good opportunities to our sales team

Reporting on how sites are tracking to the Operations Manager

Getting on the tools yourself — covering cleans and periodic floor work when needed

WHAT YOU'LL BRING

A background in commercial cleaning, post-construction or facilities maintenance — enough to know what good looks like on site

Experience training or supervising others

Clear, calm communication with clients, including in writing

Organised, and able to plan your own week around some after-hours work

A tech native — fast across apps, email, spreadsheets and a CRM, and able to switch between them without missing a beat

An eye for detail and a genuine interest in growing with us

You don't need years in a Client Service Manager role. If you've got a cleaning or facilities background and the right attitude, we'll back you to grow into it. Even if you're not sure you tick every box, apply anyway!

THE HOURS UPFRONT

This isn't a 9-to-5. Commercial cleaning mostly happens out of hours, so you'll need to be available for some early mornings, evenings and the occasional weekend. In return, you'll plan your own schedule and have the backing of an experienced team.

WHAT WE OFFER

Competitive salary ($75,000 – $78,000)

Company vehicle, phone and laptop

Training and real support to grow into the role — and beyond it

A varied role with genuine responsibility in a growing Kiwi business

You'll need the right to work in New Zealand without restrictions.