Client Services Administrator

Marshall Innovations; Tauranga; On-site; NZD 42,000 - 54,000; Full time

Job summary

Marshall Innovations in Tauranga is seeking a capable administration all‑rounder to join our Tauriko office. This full‑time role (40–45 hours, Mon–Fri) offers autonomy and variety in daily admin and financial operations.

You will bring Xero experience, strong communication, and a detail‑oriented, proactive problem‑solver mindset. NZ residency or a valid NZ work visa is required to join our team.

Qualifications

• Xero experience preferred, used for day-to-day running
• Geographical knowledge of Bay of Plenty an advantage
• Tech-savvy: email, Excel and Word use daily
• Detail-oriented with strong follow-through
• Self-directed problem solver able to troubleshoot with minimal guidance
• Reliable with a strong customer-first attitude
• Excellent communication and ability to handle diverse customers
• Growth-minded and open to change and process improvements
• Calm under pressure, able to juggle priorities
• NZ residency or valid NZ work visa required

Responsibilities

• Providing outstanding, prompt customer service
• Answering phones and prioritising enquiries
• Supplying quotations
• Scheduling driver deliveries and other tasks
• Identifying efficiencies and suggesting improvements
• Weekly reporting back to the General Manager
• Support administration and financial operations as needed

Skills

Xero experience

Geographical knowledge Bay of Plenty

Tech-savvy

Detail and process-oriented

Self-directed problem solver

Strong work ethic

Great communicator

Growth-oriented

Calm under pressure

NZ residency or NZ work visa

Tools

Excel

Word

Email

Job description

Marshall Innovations - Tauranga, North Island

Based in our Tauriko office, this is a full-time role (40-45 hours per week, Monday to Friday) ideal for an administration all-rounder who enjoys autonomy, responsibility, and variety.

As a vital member of our team, your responsibilities will include:

• Providing outstanding, prompt customer service
• Answering phones and prioritising customer and third-party enquiries
• Supplying quotations
• Scheduling driver deliveries and other tasks as required
• Identifying efficiencies and suggesting improvements
• Weekly reporting back to the General Manager

You’ll play an important part in keeping the office running smoothly by identifying efficiencies, improving processes, and supporting the overall administration and financial operations of the business.

You're an administration superstar who is organised, resilient, and customer-focused. You're compassionate and enjoy helping people, but you're also confident enforcing policies and handling challenging conversations - including debt collection - when required.

You’ll bring:

• Xero experience: preferred, as this is what's used for the business's day-to-day running
• Geographical knowledge: familiarity with the wider Bay of Plenty area is an advantage
• Tech-savvy: comfortable with technology, including email, Excel, and Word
• Detail and process-oriented: strong attention to detail and willingness to follow procedures
• Self-directed problem solver: able to troubleshoot and find solutions with minimal guidance
• Strong work ethic: demonstrated reliability and a strong customer-first attitude
• Great communicator: confident, friendly, and able to serve people from all walks of life
• Growth-oriented: an open mind to change and optimisation - no idea is a dumb idea
• Calm under pressure: adaptable and unflappable when juggling priorities
• NZ residency or a valid NZ work visa (required)