Client Services & Admin Specialist - Xero Pro & Process Optimizer

Marshall Innovations; Tauranga; On-site; NZD 42,000 - 54,000; Full time

Job summary

Marshall Innovations in Tauranga is seeking a capable administration all‑rounder to join our Tauriko office. This full‑time role (40–45 hours, Mon–Fri) offers autonomy and variety in daily admin and financial operations.

You will bring Xero experience, strong communication, and a detail‑oriented, proactive problem‑solver mindset. NZ residency or a valid NZ work visa is required to join our team.

Qualifications

• Xero experience preferred, used for day-to-day running
• Geographical knowledge of Bay of Plenty an advantage
• Tech-savvy: email, Excel and Word use daily
• Detail-oriented with strong follow-through
• Self-directed problem solver able to troubleshoot with minimal guidance
• Reliable with a strong customer-first attitude
• Excellent communication and ability to handle diverse customers
• Growth-minded and open to change and process improvements
• Calm under pressure, able to juggle priorities
• NZ residency or valid NZ work visa required

Responsibilities

• Providing outstanding, prompt customer service
• Answering phones and prioritising enquiries
• Supplying quotations
• Scheduling driver deliveries and other tasks
• Identifying efficiencies and suggesting improvements
• Weekly reporting back to the General Manager
• Support administration and financial operations as needed

Skills

Xero experience

Geographical knowledge Bay of Plenty

Tech-savvy

Detail and process-oriented

Self-directed problem solver

Strong work ethic

Great communicator

Growth-oriented

Calm under pressure

NZ residency or NZ work visa

Tools

Excel

Word

Email

Job description

Marshall Innovations in Tauranga is seeking a capable administration all‑rounder to join our Tauriko office. This full‑time role (40–45 hours, Mon–Fri) offers autonomy and variety in daily admin and financial operations.

You will bring Xero experience, strong communication, and a detail‑oriented, proactive problem‑solver mindset. NZ residency or a valid NZ work visa is required to join our team.