Client Relations Specialist

Placements24; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary incentives

Career development

Comprehensive training

Dynamic work environment

Client partnership focus

Job summary

Placements24 is seeking a professional Client Relations Specialist to join their Queenstown team. You will build strong, positive relationships with clients, understand their needs, and ensure high levels of satisfaction with our services.

The ideal candidate has excellent communication and problem-solving skills, experience in client relations or account management, and proficiency with CRM tools. A degree is a plus, but a strong track record matters most.

Qualifications

• Proven experience in client relations, account management, or customer service.
• ,

Responsibilities

• Serve as a primary point of contact for assigned clients, managing their service needs.
• Proactively communicate with clients to ensure ongoing satisfaction and address potential issues.
• Respond promptly and professionally to client inquiries and requests via phone and email.
• Resolve client issues and complaints effectively, escalating when necessary.
• Maintain detailed and up-to-date records of client interactions and agreements.
• Build and nurture long‑term relationships based on trust and reliability.

Skills

Interpersonal skills

Communication skills

Negotiation

Conflict resolution

Problem-solving

Client management

Education

High school diploma or equivalent

Bachelor's degree in business or related field (nice-to-have)

Tools

CRM software

Job description

About the Role

Our client is searching for a professional and personable Client Relations Specialist to join their established team in Queenstown . This role is crucial for building and maintaining strong, positive relationships with clients. You will be responsible for understanding client needs, addressing their inquiries, and ensuring their overall satisfaction with our services. The ideal candidate is adept at communication, possesses strong problem-solving skills, and is committed to upholding the company's reputation for excellent service within the Eastern Cape .

Key Responsibilities

• Serve as a primary point of contact for assigned clients, managing their service needs.
• Proactively communicate with clients to ensure their ongoing satisfaction and address potential issues.
• Respond promptly and professionally to client inquiries and requests via phone and email.
• Resolve client issues and complaints effectively, escalating when necessary.
• Maintain detailed and up-to-date records of client interactions and agreements.
• Build and nurture long‑term relationships based on trust and reliability.

Requirements

• High school diploma or equivalent; a degree in business or a related field is a plus.
• Proven experience in client relations , account management, or customer service.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong negotiation and conflict‑resolution abilities.
• Proficiency in CRM software and other relevant business tools.
• A proactive approach to client management and problem‑solving.

Benefits

• Competitive annual salary with performance incentives.
• Opportunities for career advancement in client management.
• Comprehensive training and professional development programs.
• A supportive and dynamic work environment.
• Contribute to a company that values strong client partnerships.