Complex Claims Advisor

Suncorp Group; New Zealand; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + bonus

Flexible leave

Insurance cover

Wellness allowance

Learning & development

Flexible work arrangements

Diversity & inclusion

Job summary

Suncorp New Zealand is seeking a senior Claims Advisor to own a portfolio of large, complex, and high-value claims. You’ll balance customer outcomes with commercial risk and act as a trusted technical advisor across the team.

You will mentor colleagues and help build capability while delivering fair outcomes for customers and the business in a collaborative environment.

Qualifications

• 5+ years’ experience managing major loss and complex claims.
• Strong expertise in commercial claims, including public liability.
• Exceptional negotiation, communication, and stakeholder management skills.
• Experience managing escalated or disputed claims and engaging with formal dispute resolution processes.

Responsibilities

• Manage a diverse portfolio of complex commercial claims.
• Resolve escalated matters, complaints, and disputes through formal processes.
• Act as a trusted technical advisor and mentor across Claims.

Skills

5+ years of experience managing major 

Commercial claims expertise

Negotiation skills

Analytical problem solving

Escalated/disputed claims management

Coaching/leadership experience

Education

Tertiary qualification in business

Job description

Job Description

At Suncorp New Zealand, we're committed to helping our customers recover when the unexpected happens. We're looking for an experienced Claims Advisor to join our Claims team and take ownership of large, complex, and high-value claims, delivering fair outcomes for customers while balancing commercial and risk considerations.

This is a senior technical role where you'll manage a diverse portfolio of complex commercial claims, with a strong proportion of public liability claims. You'll also play a key role in resolving escalated matters, complaints, and claims that progress through formal dispute resolution channels. Your expertise, sound judgement, and negotiation skills will be critical in achieving the right outcomes for customers and the business.

Beyond your own portfolio, you'll act as a trusted technical advisor and mentor, supporting colleagues across Claims and helping build capability within the team.

What You'll Bring

• 5+ years’ experience managing major loss and complex claims.


• Strong expertise in commercial claims, including public liability claims.


• Exceptional negotiation, communication, and stakeholder management skills.


• A proven ability to analyse complex situations, solve problems, and make sound decisions.


• Experience managing escalated or disputed claims and engaging with formal dispute resolution processes.


• Coaching or leadership experience, with a passion for developing others.

A tertiary qualification in a relevant business discipline is desirable but not essential.

Why join us?

You’ll be part of a collaborative, customer-focused team where your technical expertise will directly influence outcomes for customers facing some of their most challenging situations. In return, you’ll have the opportunity to further develop your specialist claims knowledge while contributing to a high-performing and supportive environment.

What We Offer

• Competitive salary and discretionary annual bonus


• Flexible leave of up to 4 days per year in addition to annual leave


• Free life, salary continuance and trauma insurance cover


• Discounts on Vero insurance and different retailers


• $250 annually towards wellness activities


• Ongoing learning and development opportunities


• Positive, inclusive team environment where we welcome individuality and celebrate diversity


• Flexible work arrangements embracing a healthy work/life balance

About Suncorp New Zealand

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.