Claims Administrator: Medical & Risk, Hybrid Work

Partners Life Limited; Devonport-Takapuna; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Bonus after 12 months

Life insurance

Income protection

Discounted medical insurance

Birthday leave

Long service leave

Maternity leave top-up

Flexible hybrid work

Takapuna office

Job summary

Partners Life is seeking a motivated Claims Administrator to join our busy Claims team, supporting the administration of Medical and Risk insurance claims. You will manage end-to-end administration, ensure accurate processing, and maintain clear records in line with our policies and SLAs.

You will collaborate with customers, advisers, and internal stakeholders, delivering clear, empathetic communication and contributing to continuous improvement across claim types.

Qualifications

• Experience in administration and/or insurance-related roles.
• High levels of accuracy, attention to detail, and accountability.
• Strong time management skills and the ability to meet deadlines and SLAs.
• Clear, professional written and verbal communication skills.
• Confidence engaging with customers, advisers, and internal stakeholders.
• Sound working knowledge of Microsoft Office (Word, Excel, Access).
• Commitment to confidentiality, fairness, and quality outcomes.

Responsibilities

• Administer Medical and Risk claims accurately and efficiently, including invoice loading, benefit entitlement calculations, and payment processing.
• Maintain complete and accurate claim records across systems.
• Manage follow-up activities to ensure all required information is obtained and claims progress appropriately.
• Respond to client and adviser queries in a timely, professional, and empathetic manner.
• Ensure claims processes, turnaround times, and quality standards are consistently met across both claim portfolios.
• Support internal and external audit requirements through strong record keeping and compliance.

Skills

Administration

Customer service

Attention to detail

Time management

MS Office

Tools

Microsoft Office

Job description

Partners Life is seeking a motivated Claims Administrator to join our busy Claims team, supporting the administration of Medical and Risk insurance claims. You will manage end-to-end administration, ensure accurate processing, and maintain clear records in line with our policies and SLAs.

You will collaborate with customers, advisers, and internal stakeholders, delivering clear, empathetic communication and contributing to continuous improvement across claim types.