Chilled & Deli Shift Manager – Farro Smales Farm

Farro; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Free barista coffee

Discounts on food

Birthday leave

Training & mentoring

Career development

Great food daily

Job summary

Farro is seeking a hands-on Chilled & Deli Shift Manager to join our leadership team at the Smales Farm store. You will lead and coach the Chilled & Deli team, ensure outstanding customer service, and own day-to-day operations while driving sales and maintaining food safety standards.

Ideal candidates bring retail leadership experience, knowledge of stock control, merchandising and waste management, and a passion for great food and customer service.

Qualifications

• Previous retail leadership or management experience.
• Experience within food retail, FMCG, Deli, Chilled or a similar environment.
• Strong knowledge of stock control, merchandising and waste management.
• Ability to coach, motivate and develop a successful team.
• Strong commercial awareness and an understanding of what drives department performance.
• Excellent communication and relationship-building skills.
• Strong organisation and the ability to juggle multiple priorities.
• Knowledge of NZ food retail and food safety requirements.
• A calm, resilient and adaptable approach in a fast-paced environment.
• Genuine passion for great food and exceptional customer service.

Responsibilities

• Leading, coaching and developing our Chilled & Deli team
• Delivering an outstanding customer experience and leading by example
• Taking ownership of the day-to-day running and performance of your departments
• Managing stock, including ordering, merchandising, date checking, markdowns and wastage
• Maintaining excellent product presentation, availability and stock accuracy
• Driving department sales and profitability
• Ensuring food safety, health & safety and compliance standards are consistently met
• Managing administrative and audit requirements
• Working closely with the wider store leadership team to keep the store running smoothly
• Creating a positive, engaging and high-performing team environment

Skills

Retail leadership

Food retail

Stock control

Team leadership

Commercial acumen

Communication

Organisation

Food safety knowledge

Adaptability

Customer focus

Job description

Are you an experienced retail leader who loves great food, developing people and delivering an amazing customer experience?

We’re looking for a Chilled & Deli Shift Manager to join our leadership team at Farro Smales Farm.

At Farro, food is at the heart of what we do. From incredible cheeses and artisan deli products to fresh ready-to-eat meals, the freshest Seafood & Butchery offerings and premium chilled products, our Chilled & Deli departments are an important part of the Farro experience.

This is a hands-on leadership role where you’ll work alongside your team, sharing your passion for food while coaching and developing them to deliver exceptional standards and genuine customer service.

What you’ll be doing:

• Leading, coaching and developing our Chilled & Deli team
• Delivering an outstanding customer experience and leading by example
• Taking ownership of the day-to-day running and performance of your departments
• Managing stock, including ordering, merchandising, date checking, markdowns and wastage
• Maintaining excellent product presentation, availability and stock accuracy
• Driving department sales and profitability
• Ensuring food safety, health & safety and compliance standards are consistently met
• Managing administrative and audit requirements
• Working closely with the wider store leadership team to keep the store running smoothly
• Creating a positive, engaging and high-performing team environment

What we’re looking for:

We are looking for someone who is passionate about food and people and knows how to successfully lead in a busy retail environment.

You will ideally bring:

• Previous retail leadership or management experience
• Experience within food retail, FMCG, Deli, Chilled or a similar environment
• Strong knowledge of stock control, merchandising and waste management
• The ability to coach, motivate and develop a successful team
• Strong commercial awareness and an understanding of what drives department performance
• Excellent communication and relationship-building skills
• Strong organisation and the ability to juggle multiple priorities
• Knowledge of NZ food retail and food safety requirements
• A calm, resilient and adaptable approach in a fast-paced environment
• Most importantly, a genuine passion for great food and exceptional customer service

What’s in it for you?

• Free barista coffee
• Generous discounts on our delicious food
• Paid birthday leave
• Hands-on training and mentoring
• Career development and progression opportunities
• The opportunity to work with some seriously amazing food every day!

This is a full-time role working 45 hours per week across Tuesday to Saturday.

If you’re an experienced retail leader who loves food, loves developing people and is ready to take ownership of our Chilled & Deli departments, we’d love to hear from you.