Checkout Team Lead — Training & Customer Service

Foodstuffs South Island Limited; Canterbury; In loco; NZD 37.000 - 40.000; Tempo pieno

Descrizione del lavoro

Foodstuffs South Island Limited is seeking an all-rounder Front of House professional to join the team at Full Monty’s Bowling in Canterbury. This permanent full-time role offers a minimum of 30 hours per week with competitive rates between NZD 27 and 29 per hour, depending on skills.

Shifts include evenings, weekends and public holidays, so flexibility is essential. The position involves leading by example on the floor and behind the bar, providing full table and bar service, and supporting

Competenze

• Experience in hospitality or related qualification in Hospitality, Food and Beverage.
• Ability to multitask and manage time effectively.
• Confident working independently and on the floor or at the bar.

Mansioni

• Provide full table and bar service, including seating guests and taking orders.
• Lead by example on the floor and behind the bar during shifts.
• Assist with shift coordination, tasks and keeping FOH team focused.
• Train team on service standards, POS use and menu knowledge.
• Prepare beverages and support responsible service of alcohol.
• Maintain clean, stocked service areas and handle cash/cash-out duties.
• Resolve guest concerns promptly and escalate when needed.
• Communicate with kitchen, reception and wider venue team.

Conoscenze

Multitasking

Time management

Independent work

LCQ

Hospitality experience

Formazione

Hospitality / F&B qualification

Descrizione del lavoro

We are looking for all-rounder Front of House/ Senior Waiter/ress / Bartender to join our team at Full Monty’s Bowling in the Canterbury region. This is a permanent full-time position with a guarantee of minimum of 30 hours per week with competitive rates between $27 and $29p/h depending on your skills. This role has varied shifts including evenings, weekends, and public holidays hence flexibility is essential in this role.

• Lead by example on the floor and behind the bar, setting a friendly, efficient and professional service standard.
• Provide full table and bar service, including seating guests, taking orders, serving food and beverages, and making menu recommendations.
• Support the Manager on shift by helping coordinate service, allocate tasks and keep the FOH team focused during busy periods.
• Guide and train team members in service standards, POS use, menu knowledge, bar procedures and venue expectations.
• Prepare and serve beverages accurately and support responsible service of alcohol, including ID checks and escalating concerns to the Duty Manager.
• Keep tables, bar and service areas clean, stocked, organised and ready for service throughout the shift.
• Handle POS and cash transactions accurately and assist with opening, closing and end-of-shift duties as directed.
• Help resolve day-to-day guest concerns promptly and professionally, escalating complaints or significant issues to the Manager.
• Communicate with the kitchen, reception and wider venue team, support functions and busy per

Communicate with the kitchen, reception and wider venue team, support functions and busy per Qualifications & experience

Qualifications & experience

Requirements:

• Previous experience as a hospitality worker OR relevant qualification in Hospitality, Food and Beverage or a related field.
• Being an all-rounder and Multitasking skills is ideal
• Have good time management skills
• Be confident working on their own
• LCQ would be an advantage

Additional Requirements

• Zero tolerance for drugs in the workplace; pre-employment drug test required
• Clean character background; Ministry of justice check required