Change Advisor: eGate Replacement Project

New Zealand Customs Service; Dunedin; On-site; NZD 96,000 - 124,000; Full time

Job summary

New Zealand Customs Service is seeking a Change Advisor to support the eGate Replacement Project, a major technology transformation across NZ airports. You will drive business readiness, stakeholder engagement and training while coordinating deployment activities to ensure successful go-live and Early Life Support.

The role requires strong organisation, relationship-building, and the ability to work across multiple workstreams.

Qualifications

• Hands-on change management experience
• Strong planning and organisational skills
• Excellent written and verbal communication, tailored messaging
• Ability to build relationships with diverse stakeholders
• Willingness to travel domestically during deployment phases

Responsibilities

• Support delivery of the eGate Replacement Project
• Assist with business readiness, stakeholder engagement, training support and implementation planning
• Carry out deployment activities to support go-live and Early Life Support
• Collaborate across multiple workstreams to achieve outcomes
• Maintain records and reporting to track change activities

Skills

Change management

Planning

Communication

Stakeholder engagement

Travel readiness

Tools

Microsoft 365

Job description

New Zealand Customs Service is seeking a Change Advisor to support the eGate Replacement Project, a major technology transformation across NZ airports. You will drive business readiness, stakeholder engagement and training while coordinating deployment activities to ensure successful go-live and Early Life Support.

The role requires strong organisation, relationship-building, and the ability to work across multiple workstreams.