Change Advisor, Egate Replacement Project

New Zealand Customs Service; Auckland; On-site; NZD 96,000 - 124,000; Full time

Job summary

New Zealand Customs Service seeks a Change Advisor to support the eGate Replacement Project, delivering business readiness, stakeholder engagement, communications, training support and deployment planning across New Zealand’s international airports.

You will work with Change Specialists and a broad range of operational stakeholders to ensure successful adoption of new biometric technology during go-live and Early Life Support, traveling domestically as required.

Qualifications

• > Two to three years hands-on experience establishing and supporting change management, business transformation, operational readiness, project delivery, or related organisational change initiatives.
• > Solid foundation in change management methodology.
• > Strong planning, coordination, and organisational skills.
• > Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.
• > Ability to build effective relationships and engage confidently with a broad range of stakeholders.
• > Strong attention to detail and the ability to maintain accurate records, documentation, and reporting.
• > Ability to manage competing priorities and adapt to changing requirements.
• > Experience supporting deployments, implementations, training, or business readiness activities would be advantageous.
• > Proficiency with Microsoft 365 and collaboration tools.
• > The ability and willingness to undertake regular domestic travel, including extended periods away from your home location during key project deployment, go-live and support phases.

Responsibilities

• Support business readiness activities across multiple workstreams.
• Engage stakeholders and coordinate communications and training.
• Develop implementation plans and deployment strategies.
• Assist go-live and Early Life Support activities.

Skills

Change management

Stakeholder engagement

Communication skills

Planning and coordination

Documentation

Adaptability

Tools

Microsoft 365

Collaboration tools

Job description

About this role

| Mō tēnei tūranga mahi
This is an opportunity to be part of a nationally significant programme that will help shape the future of New Zealand's border operations. As Change Advisor, you'll support the delivery of the eGate Replacement Project, a major technology transformation introducing modern biometric solutions across New Zealand's international airports.

Working closely with the Change Specialist and a wide range of operational stakeholders, you'll help prepare people for change through business readiness activities, stakeholder engagement, communications, training support, and implementation planning. You will carry out deployment activities to support go-live and Early Life Support, playing an important role in ensuring new technology is successfully adopted across the business.

This is a varied role that will suit someone who enjoys building relationships, staying organised, and working across multiple workstreams to deliver successful outcomes.

The role can be based in Auckland, Christchurch, Dunedin or Wellington. Regular domestic travel will be required throughout the project lifecycle, particularly during deployment and support phases. Travel will include time spent at New Zealand's international airports, working alongside operational teams to support implementation activities and the successful adoption of the new eGate technology.
The salary range for this position is $96,176 to $124,015, with a midpoint of $110,421 per annum.

About you | Ko wai koe

You're a seasoned, highly organised and proactive change professional who has hands-on change experience. You enjoy working in a collaborative environment and helping people navigate change. You can quickly build credibility with stakeholders, communicate confidently with a range of audiences, and maintain focus in a fast-paced project environment.

You enjoy coordinating multiple activities, keeping things on track, and finding practical solutions to support successful delivery. Equally comfortable working independently or as part of a team, you're adaptable, detail-oriented, and motivated by contributing to meaningful organisational change.

You will also bring:

• At least two - three years' hands-on experience establishing and supporting change management, business transformation, operational readiness, project delivery, or related organisational change initiatives.
• A solid foundation in change management methodology.
• Strong planning, coordination, and organisational skills.
• Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.
• The ability to build effective relationships and engage confidently with a broad range of stakeholders.
• Strong attention to detail and the ability to maintain accurate records, documentation, and reporting.
• The ability to manage competing priorities and adapt to changing requirements.
• Experience supporting deployments, implementations, training, or business readiness activities would be advantageous.
• Proficiency with Microsoft 365 and collaboration tools.
• The ability and willingness to undertake regular domestic travel, including extended periods away from your home location during key project deployment, go-live and support phases.

Why join us | He aha koe e hono mai ai ki a mātou

At the New Zealand Customs Service, we protect and promote New Zealand through world-class border management. The Operations Group plays a critical role in enabling the secure and efficient movement of people and goods while supporting economic growth and national security.

You’ll be part of a collaborative project team delivering a significant investment in New Zealand's border future. This is an opportunity to work on a high-profile national programme, gain hands‑on experience across change management, stakeholder engagement, operational readiness and technology deployment, and see the direct impact of your work at international airports across Aotearoa.

Requirements to apply | Ngā paearu hei tono

To work for the New Zealand Customs Service in this role, you must:

• Be a New Zealand Citizen or New Zealand Permanent Resident
• Reside in New Zealand at the time of application
• Have resided continuously in New Zealand for the last five years*
• Be able to obtain and maintain an organisational security clearance
• Pass a pre-employment drug test and have a clear Police record

*Any exceptions to this will need to be discussed with the recruitment team to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Applications close 11pm, Wednesday 4 November 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities, consider flexible working arrangements and welcome applications from everyone who can meet the requirements of the role.