Catering Staff Lead

Placements24; Queenstown; On-site; NZD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime opportunities

Training programs

Career progression

Diverse events exposure

Job summary

Placements24 in Queenstown, NZ seeks an energetic Catering Staff Lead to guide service teams for events across the region. You will oversee setup, service and breakdown, ensuring high standards of hospitality and client satisfaction.

This hands-on role requires leadership, calm under pressure, and a keen eye for detail. You will train and motivate staff, coordinate with kitchen and management, and contribute to a dynamic events team with overtime opportunities.

Qualifications

• Previous supervisory or leadership experience in catering or hospitality.
• Strong knowledge of food and beverage service standards and event execution.
• Excellent communication and ability to guide teams under pressure.
• Customer-focused approach with a passion for service excellence.

Responsibilities

• Lead, train, and supervise catering service staff during events.
• Oversee event setup, ensuring all areas are prepared according to client specifications and standards.
• Manage guest service during events, addressing needs promptly and professionally.
• Ensure adherence to hygiene, safety, and service protocols by all staff members.
• Handle client requests and troubleshoot issues effectively during service to ensure satisfaction.
• Coordinate with kitchen and management teams to ensure seamless event flow.
• Oversee breakdown and cleanup operations post-event.

Skills

Leadership

Communication skills

Customer service

Interpersonal skills

Stamina

Job description

About the Role

Our client is seeking an energetic and experienced Catering Staff Lead to guide and motivate their service teams for events in and around Queenstown . This role involves supervising front-of-house operations, ensuring impeccable service delivery, and upholding the company's reputation for excellence. You will be responsible for leading teams during setup, service, and breakdown, providing guidance, and resolving any immediate issues to guarantee client satisfaction. This position is hands‑on and requires strong leadership qualities, a keen eye for detail, and a dedication to providing outstanding hospitality experiences in the Eastern Cape .

Key Responsibilities

• Lead, train, and supervise catering service staff during events.
• Oversee event setup, ensuring all areas are prepared according to client specifications and standards.
• Manage guest service during events, addressing needs promptly and professionally.
• Ensure adherence to hygiene, safety, and service protocols by all staff members.
• Handle client requests and troubleshoot issues effectively during service to ensure satisfaction.
• Coordinate with kitchen and management teams to ensure seamless event flow.
• Oversee breakdown and cleanup operations post-event.

Requirements

• Previous experience in a supervisory or leadership role within the catering or hospitality industry.
• Strong understanding of food and beverage service standards and event execution.
• Excellent communication, leadership, and interpersonal skills.
• Ability to remain calm and effective under pressure during busy events.
• Physical stamina to work long hours, including evenings and weekends as required.
• A customer-focused approach and a passion for delivering exceptional service in Queenstown .

Benefits

• Competitive hourly wage with opportunities for overtime.
• Regular training and development to enhance leadership skills.
• Exposure to a variety of events and clientele in the Eastern Cape region.
• A dynamic and fast‑paced work environment with a supportive team.
• Potential for advancement within the catering operations team.