Casual Keyholder | Merchant 1948 Northwest

merchant1948; Auckland; On-site; NZD 28,000 - 40,000; Part time

Benefits offered by this job

A free pair of shoes every season

Monthly bonuses when targets are met

Generous team discounts

Referral bonuses for new hires

Supportive leadership and EAP access

Job summary

Merchant 1948 is seeking a casual Keyholder for our Northwest store in New Zealand. You’ll help open/close the store, support operations, and lead by example on the shop floor, helping customers find their perfect fit with pride and knowledge.

You’ll join a team that loves footwear history and great service, with bonuses linked to targets, generous discounts, and staff perks. The role offers flexibility across weekdays and weekends in a bustling retail environment.

Qualifications

• Experience in customer service (retail, hospitality or similar).
• Confident, responsible and happy to lead by example.
• Great eye for detail and presentation.

Responsibilities

• Create exceptional experiences for every customer.
• Support with opening and closing the store.
• Run smooth and successful shifts.
• Reach your sales goals and enjoy bonuses.
• Keep the store tidy, stylish and well-presented.
• Be a positive, proactive team player.

Skills

Customer service experience

Lead by example

Job description

Merchant 1948 | Footwear with heritage, designed for modern life

We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a reputation for premium leather footwear, considered design, and warm, expert service.

Our stores are more than retail spaces, they’re places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Love retail and ready to step up?

We’re looking for a reliable and motivated casual Keyholder to join our team at Merchant 1948 Northwest store. If you’re confident on the shop floor and ready to take on a bit more responsibility like opening or closing the store and supporting operations when the manager’s away – this is the perfect next step in your retail career.

You’ll be part of a team that knows their stuff, loves what they do, and takes real pride in helping people find their perfect fit.

Here’s what’s on offer:

• Role: Keyholder
• Rostered Hours: Casual role – hours will vary depending on store needs, with flexibility across weekdays & weekends
• Minimum Hours: N/A
• Hourly Rate: $24.50 + bonus potential!

What your day will look like:

• Creating exceptional experiences for every customer
• Supporting with opening and closing the store
• Running smooth and successful shifts
• Reaching your sales goals (and enjoying the bonus rewards!)
• Keeping the store tidy, stylish and well-presented
• Being a positive, proactive team player

You’ll thrive in this role if you:

• Have experience in customer service (retail, hospitality or similar)
• Are confident, responsible and happy to lead by example
• Have a natural way with people and love building rapport
• Are organised and calm under pressure
• Have a great eye for detail and presentation
• Are motivated by goals and love seeing results

What you’ll get from us:

• A free pair of shoes every season
• Monthly bonuses when you hit your targets
• Generous team discounts
• Referral bonuses when you bring great people onboard
• Supportive, down-to-earth leadership
• Access to EAP for extra support
• A brand with real history – and exciting things ahead

Sound like you?