Part-time Keyholder | Merchant 1948 Queen Street

merchant1948; Auckland; On-site; NZD 28,000 - 40,000; Part time

Benefits offered by this job

Free shoes each season

Monthly bonuses

Team discounts

Referral bonuses

Supportive leadership

Employee assistance program

Job summary

Merchant 1948 in Auckland is seeking a part-time Keyholder to join our Queen Street store. You will lead by example on the shop floor, assist with opening and closing, and support store operations when the manager is away.

You will work with a team who are passionate about premium footwear, relationship-building with customers, and delivering exceptional service. Incentives include monthly bonuses, generous staff discounts, and a friendly, hands-on leadership culture.

Qualifications

• Experience in customer service (retail, hospitality or similar).
• Confident, responsible and happy to lead by example.
• Organised and calm under pressure.
• Great eye for detail and presentation.
• Motivated by goals and loves seeing results.

Responsibilities

• Create exceptional experiences for every customer.
• Assist with opening and closing the store.
• Run smooth and successful shifts.
• Aim to hit sales targets and enjoy bonus rewards.
• Keep the store tidy, stylish and well-presented.
• Be a positive, proactive team player.

Skills

Customer service

Leadership

Communication

Goal orientation

Job description

Merchant 1948 | Footwear with heritage, designed for modern life

We're Merchant 1948 - a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we've built a reputation for premium leather footwear, considered design, and warm, expert service.

Our stores are more than retail spaces, they're places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Love retail and ready to step up?

We're looking for a sales-driven and motivated part-time Keyholder to join our team at Merchant 1948 Queen Street store. If you're confident on the shop floor and ready to take on a bit more responsibilitylike opening or closing the store and supporting operations when the manager's away - this is the perfect next step in your retail career.

You’ll be part of a team that knows their stuff, loves what they do, and takes real pride in helping people find their perfect fit.

Here's what's on offer:

• Role: Keyholder
• Rostered Hours:
  • Monday: 10am - 6pm
  • Saturday: 10am - 6pm
• Minimum Hours: 15 hours per week
• Hourly Rate: $24.50 + bonus potential !

What your day will look like:

• Creating exceptional experiences for every customer
• Supporting with opening and closing the store
• Running smooth and successful shifts
• Reaching your sales goals (and enjoying the bonus rewards!)
• Keeping the store tidy, stylish and well-presented
• Being a positive, proactive team player

You’ll thrive in this role if you:

• Have experience in customer service (retail, hospitality or similar)
• Are confident, responsible and happy to lead by example
• Have a natural way with people and love building rapport
• Are organised and calm under pressure
• Have a great eye for detail and presentation
• Are motivated by goals and love seeing results

What you’ll get from us:

• A free pair of shoes every season
• Monthly bonuses when you hit your targets
• Generous team discounts
• Referral bonuses when you bring great people onboard
• Supportive, down-to-earth leadership
• Access to EAP for extra support
• A brand with real history - and exciting things ahead

Sound like you?