x2 Part-time Keyholder | Merchant 1948 Westgate Outlet

merchant1948; Auckland; On-site; NZD 33,000 - 41,000; Part time

Benefits offered by this job

A free pair of shoes every season

Monthly bonuses when you hit your tips

Generous team discounts

Referral bonuses when you bring great

Job summary

Merchant 1948 Westgate Outlet in Auckland is hiring two part-time Keyholders to support a new store opening in mid-November. You will help open/close the store and drive exceptional customer experiences while contributing to sales targets and bonus rewards.

Join a team that loves footwear, prides itself on presentation, and builds rapport with customers. Roles include structured weekend and weekday shifts with a focus on service excellence.

Qualifications

• Experience in customer service (retail, hospitality or similar)
• Confident, responsible and able to lead by example
• Organised and calm under pressure

Responsibilities

• Creating exceptional experiences for every customer
• Supporting with opening and closing the store
• Running smooth and successful shifts
• Reaching your sales goals (and enjoying the bonus rewards)
• Keeping the store tidy, stylish and well-presented
• Being a positive, proactive team player

Skills

Customer service

Leadership

Interpersonal skills

Organisation

Goal-oriented

Job description

Merchant 1948 | Footwear with heritage, designed for modern life

We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a reputation for premium leather footwear, considered design, and warm, expert service. Our stores are more than retail spaces, they’re places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Love retail and ready to step up?

We’re looking for x2 part-time Keyholders to join the team at our new Merchant 1948 Westgate Outlet store opening in mid-November. If you’re confident on the shop floor and ready to take on a bit more responsibilitylike opening or closing the store and supporting operations when the manager’s away – this is the perfect next step in your retail career.

You’ll be part of a team that knows their stuff, loves what they do, and takes real pride in helping people find their perfect fit.

Here’s what’s on offer:

• Role: x2 Keyholder
• Hourly Rate: $24.50 + bonus potential!
• Minimum Hours: 13 hours per week

• Rostered Hours:
  • Role 1: Friday (11am - 5:30pm) & Saturday (10am - 5:30pm)
  • Role 2: Monday (9am - 5:30pm) & Sunday (11am - 4:30pm)

What your day will look like:

• Creating exceptional experiences for every customer
• Supporting with opening and closing the store
• Running smooth and successful shifts
• Reaching your sales goals (and enjoying the bonus rewards!)
• Keeping the store tidy, stylish and well-presented
• Being a positive, proactive team player

You’ll thrive in this role if you:

• Have experience in customer service (retail, hospitality or similar)
• Are confident, responsible and happy to lead by example
• Have a natural way with people and love building rapport
• Are organised and calm under pressure
• Have a great eye for detail and presentation
• Are motivated by goals and love seeing results

What you’ll get from us:

• A free pair of shoes every season
• Monthly bonuses when you hit your targets
• Generous team discounts
• Referral bonuses when you bring great people onboard
• Supportive, down-to-earth leadership
• Access to EAP for extra support
• A brand with real history – and exciting things ahead

Sound like you?