Casual Customer Service Representative - Wellington

Westpac New Zealand; Lower Hutt; On-site; NZD 30,000 - 48,000; Full time

Job summary

Westpac New Zealand is seeking a Customer Service Representative for Wellington branches in a casual, on-call capacity. You’ll be the friendly face or voice customers rely on in moments that matter, guiding them through online banking, card disputes, and regulatory queries with empathy and clear communication.

Bring a genuine love for helping people, comfort with digital tools, and the ability to juggle priorities while staying calm.

Qualifications

• Background in customer service or administration and genuine love for helping people.
• Confident with digital tools and able to guide customers through them.
• Ability to juggle priorities while staying calm and solutions-focused.
• Understanding of financial services or regulatory environments, or willingness to learn.
• Strong problem-solving skills and adaptability to changing customer needs.
• Growth mindset and desire for a long-term career.

Responsibilities

• Cover Wellington branches as a casual on-call representative.
• Provide calm, helpful guidance to customers navigating online banking, card disputes and regulatory questions.
• Assist customers with digital tools and direct them to the right channels.
• Deliver friendly, solution-focused service to create better futures for customers.
• Contribute to a positive customer experience across branches.

Skills

Customer service

Digital tools

Multitasking

Compliance awareness

Problem-solving

Growth mindset

Job description

Customer Service Representative (Casual) Wellington

• Supportingour Wellington area branches
• Casual contract – as required basis
• Develop your career with Westpac!

Mō te tūranga | About the Role

This is a casual, on call role covering branches in Wellington.

As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.

No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive!

Nā tāu rourou | What will you bring?

We’re looking for customer‑obsessed superstars — people who light up when they’re helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed. You’ll bring:

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

18 October 2026