Case Manager Senior Services | New Plymouth

Ministry of Social Development; New Plymouth; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development in New Zealand seeks a Case Manager Senior Services in New Plymouth to help seniors access entitlements with dignity and respect. You will engage with individuals and whānau to connect them to supports and services that meet their needs in a fast-paced, rewarding environment that values inclusion and diversity.

This senior role requires sound judgement, empathy, and clear communication, managing complex or high-needs caseloads while applying legislation and policy

Qualifications

• Experience delivering high-quality client or customer service, ideally in a complex service environment.
• The ability to understand and apply legislation, policy or detailed procedures accurately and consistently.
• High attention to detail and accuracy under pressure.
• Confidence engaging with seniors and their whānau.
• Experience managing complex or high-needs caseloads (highly regarded).
• A commitment to working with manaaki, whānau, mahi tahi, and tika me te pono.

Responsibilities

• As a Seniors Case Manager, you will support people aged 65 years and over to access their full and correct entitlements, with dignity and respect.
• This is a specialist environment that requires a balance of strong client engagement and precise processing.
• You will work with clients and their whānau in situations that can be sensitive or complex, requiring sound judgement, empathy, and clear communication.
• Accuracy, integrity, and consistency are critical in this role, along with the ability to manage complexity and work effectively in a high-trust environment.
• We welcome applications from people who can demonstrate: experience delivering high-quality client or customer service, ideally in a complex service environment.

Skills

Client engagement

Legislation understanding

Attention to detail

Case management

Empathy

Communication

Job description

Case Manager Senior Services | New Plymouth

Be part of an organisation that makes a difference in the lives of New Zealanders. Engage with individuals and whānau to connect them to supports and services that meet their needs.

Join a fast-paced, challenging but rewarding environment that encourages inclusion and embraces diversity. Work with a supportive team that are committed to continuous improvement, contributing positively to the wellbeing of people today and into the future.

About the role | Mō te tūnga

As a Seniors Case Manager, you will support people aged 65 years and over to access their full and correct entitlements, with dignity and respect.

This is a specialist environment that requires a balance of strong client engagement and precise processing. You will work with clients and their whānau in situations that can be sensitive or complex, requiring sound judgement, empathy, and clear communication.

Accuracy, integrity, and consistency are critical in this role, along with the ability to manage complexity and work effectively in a high-trust environment.

We welcome applications from people who can demonstrate:

• Experience delivering high-quality client or customer service, ideally in a complex service environment


• The ability to understand and apply legislation, policy or detailed procedures accurately and consistently


• High attention to detail and accuracy under pressure


• Confidence engaging with seniors and their whānau


• Experience managing complex or high-needs caseloads (highly regarded)


• A commitment to working with manaaki, whānau, mahi tahi, and tika me te pono

Salary | Utu-ā-tau: $69,519.00 - $84,041.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Important to note:Yourcover letterwill be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Please talk to why you believe you are the right person for this Case Manager role and what skills and experience you will bring to help you succeed.

If you have any questions about the role, please contact Jess Childs [e-mail] Manager Client Services Operations

Recruitment and Selection Details:

• Recruitment and Selection process: Longlisted candidates will complete a short video and digital confidence skills test and from there, shortlisted candidates will attend an interview.


• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.