Impactful Case Manager — Public Service (Full-Time)

Ministry of Social Development; Wellington; On-site; NZD 69,000 - 84,000; Full time

Job summary

The Ministry of Social Development in Wellington region is seeking Case Managers to help New Zealanders move towards sustainable employment and independence. You will work on the frontline, supporting job seekers, identifying opportunities, and connecting them with training and services to succeed.

This role is full-time and permanent, with a Monday to Friday schedule. You will manage a busy caseload, build strong relationships with clients, and collaborate with partners to deliver integrated

Qualifications

• Empathy, resilience and sound judgement in complex cases.
• Fast and accurate data entry; attention to detail.
• Confident with technology and multiple systems.
• Clear communicator; builds trust and explains processes.
• Adaptable, steady under pressure; handles high volumes.
• Team player; collaborates across teams.
• Comfortable with numbers and entitlements calculations.

Responsibilities

• Support job seekers to access income, training, or work.
• Assist whānau with housing options and follow-ups.
• Encourage digital self-service and client confidence with online tools.
• Manage a busy caseload across multiple systems; keep notes accurate.
• Refer clients to external providers and collaborate with others.
• Participate in team reflections and support each other.

Skills

Empathy & client service

Data entry accuracy

Tech proficiency

Clear communication

Policy navigation

Team collaboration

Numerical calculations

Job description

The Ministry of Social Development in Wellington region is seeking Case Managers to help New Zealanders move towards sustainable employment and independence. You will work on the frontline, supporting job seekers, identifying opportunities, and connecting them with training and services to succeed.

This role is full-time and permanent, with a Monday to Friday schedule. You will manage a busy caseload, build strong relationships with clients, and collaborate with partners to deliver integrated