Case Manager: Empower Communities Through Care

Ministry of Social Development; Rotorua; Presencial; NZD 70.000 - 84.000; Jornada completa

Descripción de la vacante

The Ministry of Social Development in Rotorua is seeking a Case Manager to support New Zealanders facing life challenges by connecting them to income, housing, and employment support. You will work in a high-trust environment, balancing empathy with policy, and deliver services that help whānau become safe, strong and independent.

You will join a team dedicated to integrity, impact, and people-first service, with a focus on timely, client-centered outcomes across multiple systems.

Formación

• Data entry with high accuracy
• Strong communication and collaboration abilities
• Ability to navigate multiple systems and support clients
• Commitment to manaaki tangata and whānau values

Responsabilidades

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Descripción del empleo

The Ministry of Social Development in Rotorua is seeking a Case Manager to support New Zealanders facing life challenges by connecting them to income, housing, and employment support. You will work in a high-trust environment, balancing empathy with policy, and deliver services that help whānau become safe, strong and independent.

You will join a team dedicated to integrity, impact, and people-first service, with a focus on timely, client-centered outcomes across multiple systems.