Case Manager | Kaituitui | Whanganui Service Centre

Ministry of Social Development; Whanganui; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

The Ministry of Social Development is seeking a Case Manager to work with individuals and families across New Zealand, helping them navigate employment, housing, and financial challenges. You will assess needs, make informed decisions, and connect clients with the services they require to move forward.

Join a high-performing team that values problem-solving, collaboration, and people-centred approaches. A commitment to serving communities is essential, with an information evening available for

Qualifications

• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship.

Responsibilities

• Case Managers assess needs, make informed decisions, navigate policy and legislation, and connect people with the required support.
• Collaborate with clients to understand circumstances, identify practical solutions, and connect them with services to achieve positive outcomes.
• Be part of a supportive, results-focused team delivering meaningful outcomes for the community.
• Engage with information evenings to learn about opportunities and join the MSD.

Job description

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Location: Taranaki / King Country and Wh, NZ

Company: Ministry of Social Development

Make a real difference in your community while building a rewarding career.

Join a high-performing team where you'll work alongside experienced professionals to help New Zealanders navigate employment, housing, and financial challenges. Every day brings new situations, new conversations, and opportunities to create positive outcomes for individuals, whānau, and the wider community. If you're motivated by problem-solving, making sound decisions, and helping people move forward, this could be the role for you.

• Full-time, permanent | Monday to Friday

About the role | Mō te tūnga

Case Managers are at the frontline of public service, working directly with people during important moments in their lives. You'll assess needs, make informed decisions, navigate policy and legislation, and connect people with the support and services they need.

You'll work alongside clients to understand their circumstances, identify practical solutions, and connect them with the support they need to achieve positive outcomes. We are a supportive, results-focused team that works together to overcome challenges and deliver meaningful outcomes for our community. Join us and be part of work that makes a lasting impact.

Information Evening:

If you're looking for a role that's varied, rewarding, and focused on helping people, we'd love to welcome you to our informal information evening on:

Thursday 15 October, 5.30pm - 6.30pm, at 153 St Hill Street, Whanganui.

Come and explore what it's like to be a Case Manager, meet some of our team, ask questions, and learn more about the opportunities available with the Ministry.

Recruitment and Selection Details:

• Recruitment and Selection process: Longlisted candidates will complete a short video and digital confidence skills test and shortlisted candidates will attend an in-person assessment centre.
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Important to note:Yourcover letterwill be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Please talk to why you believe you are the right person for this Case Manager role and what skills and experience you will bring to help you succeed.

All applications must be made online. If this is not possible or if you have any queries, please contact us at [e-mail]

J oining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.