Case Manager | Central Bay of Plenty - Rotorua

Ministry of Social Development; Rotorua; On-site; NZD 70,000 - 84,000; Full time

Job summary

The Ministry of Social Development in Rotorua is seeking a Case Manager to support New Zealanders facing life challenges by connecting them to income, housing, and employment support. You will work in a high-trust environment, balancing empathy with policy, and deliver services that help whānau become safe, strong and independent.

You will join a team dedicated to integrity, impact, and people-first service, with a focus on timely, client-centered outcomes across multiple systems.

Qualifications

• Data entry with high accuracy
• Strong communication and collaboration abilities
• Ability to navigate multiple systems and support clients
• Commitment to manaaki tangata and whānau values

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Job description

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Case Manager | Central Bay of Plenty - Rotorua

Date: 13 Oct 2026

Location:

Rotorua, NZ

About the role | Mō te tūu

• Start date for this position is: 23rd November 2026

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, or financial stress, and help connect them to the right support at the right time. You may also be working with housing transitions which includes social and emergency housing.

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them.

You’ll bring a high level of personal integrity, initiative, and self-management.

You’ll also need to be:

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfort with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

A day in the life:

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

What you’ll be part of:

• You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
• You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
• You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

In return, we’ll give you:

• A full induction and training plan.
• Ongoing support from your peers and leaders.
• Development opportunities and career pathways.
• A role where your mahi directly contributes to stronger communities.
• A competitive salary based on Band 4 ($69,159 – $84,041).

Salary | Utu-ā-tau: $69,519.00 - $84,041.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.