Phone-Based Case Manager — Public Service Impact

Ministry of Social Development; Hawke's Bay; In loco; NZD 70.000 - 84.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full induction & training plan

Ongoing peer support

Development opportunities & career…

Competitive Band 4 salary

Descrizione del lavoro

Ministry of Social Development in Napier is seeking a Case Manager for our Phone-Based Unit. You will engage with individuals and whānau across Aotearoa to provide employment services, financial and housing assistance, via phone and email. The role requires high trust, empathy and policy application, with decisions impacting communities.

Start date January 2027. Band 4 salary and induction included. Join a supportive, collaborative team with training and career pathways, and a role that

Competenze

• Fast and accurate with data entry.
• Confident with technology and multiple systems.
• Empathetic and professional with policy.
• Clear communicator who builds trust.
• Adaptable and calm under pressure.
• Strong team player with collaboration.
• Comfort with numbers and entitlements.

Mansioni

• Supporting someone recently out of work to access employment, income support, and training.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Descrizione del lavoro

Ministry of Social Development in Napier is seeking a Case Manager for our Phone-Based Unit. You will engage with individuals and whānau across Aotearoa to provide employment services, financial and housing assistance, via phone and email. The role requires high trust, empathy and policy application, with decisions impacting communities.

Start date January 2027. Band 4 salary and induction included. Join a supportive, collaborative team with training and career pathways, and a role that