Care Coordinator - Hamilton

Access Community Health; Waikato; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Ongoing training and development

Exclusive Spark mobile plan

Team-focused environment

Job summary

Access Community Health in Waikato is seeking a proactive Care Coordinator to join our regional team. You will act as the vital link between clients and Support Workers, coordinating rosters, mapping skills, and ensuring safe, timely care at home.

You’ll have strong communication, organization, and problem-solving abilities, with experience in scheduling and customer service. Access Community Health supports people to live well in their homes and communities, with ongoing training and a mobile

Qualifications

• Strong communication and relationship-building skills
• Excellent organisation, time-management, and ability to stay calm under pressure
• Solutions-focused approach with solid problem-solving and critical-thinking skills
• Confident computer user (Microsoft Office and general PC skills)
• Experience in scheduling, coordination, customer service, or health preferred
• Knowledge of home-care, disability, health, or aged-care services is an advantage

Responsibilities

• Coordinate and adjust daily client rosters to ensure safe, timely care
• Match Support Workers to clients based on skills and availability
• Communicate clearly with clients, whānau, and Support Workers
• Respond to queries professionally and manage low-level concerns
• Maintain accurate records and follow privacy and organisational procedures
• Escalate risks or safety issues to the Team Leader when required

Skills

Communication

Organization

Time management

Problem solving

Customer service

PC literacy

Tools

Microsoft Office

Job description

Our Care Coordinators connect people with the right support so they can live safely and independently at home.

23rd October, 2026

He kōrerowhakamāramamōtēneitūranga| About the role We’relooking for a proactive andorganisedCare Coordinatorto join our regional team. In this fast-paced role,you’llbe the vital link between our clients and Support Workers—ensuring high‑quality,timelycare so people can live safely and independently at home. WhatYou’llDo

• Coordinate and adjust daily client rosters to ensure safe,timelycare
• Match Support Workers to clients based on skills and availability
• Communicate clearly with clients, whānau, and Support Workers
• Respond to queries professionally and manage low‑level concerns
• Maintainaccuraterecords and follow privacy andorganisationalprocedures
• Escalate risks or safety issues to the Team Leader whenrequired

MōhouAke | About You

• Strong communicationand relationship‑building skills
• Excellentorganisation, time‑management, and ability to stay calm under pressure
• Solutions‑focused approach with solid problem‑solving and critical‑thinking skills
• Confident computer user (Microsoft Office and general PC skills)
• Experience in scheduling, coordination, customer service, or health preferred
• Knowledge of home‑care, disability, health, or aged‑care services is an advantage

He aha aimātou? | Why Us?

• Ongoing training and development across all levels
• Exclusive Spark mobile plan: endless data (40GB max speed + reduced), unlimited NZ/AU calls & texts, hotspot, voicemail for $24.15/month
• Be part of a team dedicated to supporting people to live well in their own homes and communities

Access Community Health | Uru Ātea’s mission is to create a better day, every day for thousands of people throughout Aotearoa, helping them live independently in their own homes and communities. Uru Ātea means “to enter space”—our promise to deliver services wherever our clients need us.