Capability & Design Consultant - Financial Crime Operations

ASB Bank; Auckland; On-site; NZD 90,000 - 140,000; Full time

Job summary

ASB Bank is seeking a Capability & Design Consultant for Financial Crime Operations. You will translate strategic capability priorities into practical learning frameworks and resources, collaborating with leaders and SMEs to deliver effective capability solutions across technical and behavioural skills.

You'll own initiatives across the full capability lifecycle, from needs analysis and design to implementation and measurement, while ensuring clear guidance for facilitators and training teams.

Qualifications

• 3–5 years in learning and development, instructional design, capability development or similar.
• Experience applying instructional design principles to learner-centred solutions.
• Experience designing capability frameworks, rubrics, behavioural indicators and assessments.
• Advanced written communication skills for clear learning content and facilitator guidance.
• Strong stakeholder engagement with subject matter experts and leaders.

Responsibilities

• Partner with stakeholders to understand capability requirements and set delivery priorities.
• Analyze operational and role-based needs to identify skill gaps.
• Design practical capability frameworks, rubrics, indicators and assessments.
• Create engaging learning content and facilitator guidance.
• Coordinate capability initiatives from analysis through implementation and review.
• Translate capability outputs into delivery-ready resources for facilitators.

Skills

Learning & development

Instructional design

Capability development

Stakeholder engagement

Facilitation & coaching

Written communication

Prioritisation

Autonomy

Continuous improvement

Tools

E-learning authoring

Learning management systems

Excel

Power Query

Job description

Capability & Design Consultant - Financial Crime Operations

At ASB, our purpose is to help our customers get one step ahead. Financial Crime Operations plays an important role in protecting ASB, our customers and New Zealanders by helping prevent, detect and respond to financial crime risks. Building capable, confident teams is critical to delivering this work effectively and consistently.

We’re looking for an experienced training, capability or instructional design professional to join our Financial Crime Operations Training & Capability team as a Capability & Design Consultant. You’ll work closely with FCO Capability Senior Manager, helping turn strategic capability priorities and complex operational requirements into practical frameworks, learning resources and delivery-ready tools that support our people to perform at their best.

This is a hands-on opportunity where you’ll partner with leaders, subject matter experts and facilitators across Financial Crime Operations. From analysing skill gaps and designing capability frameworks through to creating learning content, supporting implementation and reviewing effectiveness, you’ll have the opportunity to own initiatives across the full capability lifecycle.

Mō te Tūranga | About the role

Sitting within the Financial Crime Operations capability and learning space, you’ll support multiple business units to build consistent, future-focused capability across both technical and behavioural skills.

You’ll translate business needs into clear, learner-centred solutions that are practical, accessible and easy for facilitators and operational teams to use. You’ll work across several initiatives and stakeholder groups, so this role will suit someone who enjoys variety, can manage competing priorities and is comfortable taking ownership of their work.

Key responsibilities include:

• Partnering with stakeholders and subject matter experts to understand capability requirements and agree delivery priorities.
• Analysing operational and role-based capability needs to identify skill gaps and areas requiring development.
• Designing practical capability frameworks, rubrics, behavioural indicators and assessment tools.
• Creating clear, engaging and accessible learning content and supporting materials.
• Coordinating capability initiatives from needs analysis and design through to implementation and review.
• Translating capability outputs into delivery-ready guidance and resources for facilitators and training teams.
• Facilitating learning or providing individual and group coaching where required.
• Maintaining capability tools and standards as accurate and current reference points.
• Evaluating the effectiveness and business impact of capability initiatives.
• Contributing data and insights, including proficiency, coverage and capability gap trends, to broader reporting.
• Exploring new learning practices, technology and methodologies to improve capability outcomes.

You’ll be a curious and collaborative capability professional who can take complex or technical information and turn it into learning solutions that make sense for the people using them.

You’ll bring strong written communication, stakeholder confidence and sound judgement, along with the ability to work autonomously and keep progress, risks and decisions visible. You won’t need to be a financial crime expert from day one, but you’ll be motivated to understand the environment and the people you’re designing for.

You’ll ideally bring:

• Around three to five years’ experience in learning and development, instructional design, capability development or a similar field.
• Practical experience applying instructional and learning design principles to create engaging, accessible and learner-centred solutions.
• Experience designing capability frameworks, rubrics, behavioural indicators, assessments or similar tools.
• Advanced written communication skills, with the ability to create clear learning content and facilitator guidance.
• Strong stakeholder engagement skills and confidence partnering with subject matter experts and business leaders.
• Experience coordinating capability or learning initiatives from initial analysis through to implementation and review.
• Facilitation and coaching experience, either one-to-one or with groups.
• Experience using e-learning authoring technology and learning management systems.
• The ability to interpret capability data and metrics using tools such as Excel or Power Query.
• Strong prioritisation skills and the ability to work autonomously across multiple initiatives.
• A practical continuous improvement mindset, with curiosity about new learning approaches, methodologies and technology.
• Knowledge of financial crime areas such as Customer Due Diligence, Transaction Monitoring or Suspicious Activity Reporting would be helpful, but is not essential.

He aha tā mātou | What can we offer

Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.

The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.