Sales Consultant - Telephone

Southern Cross Health Insurance; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance

Parental leave

Wellbeing programme

Job summary

Southern Cross Health Insurance in Auckland is seeking a customer-focused Phone Sales Consultant to join our high-performing team. You will handle inbound and scheduled outbound calls, helping prospective members make informed choices by providing value‑add advice about our products, services and member benefits.

You’ll manage a sales pipeline, strive for outstanding customer satisfaction, and thrive in a fast-paced, team-oriented environment at the heart of our wellbeing-first organisation.

Qualifications

• Customer-centric or consultative sales experience preferred.
• Strong communication and relationship-building skills.
• Fluent English, clear telephone voice.

Responsibilities

• Handle inbound and scheduled outbound calls to prospective members.
• Provide value-add advice about our products and benefits.
• Maintain a pipeline of leads and ensure high-quality interactions.

Skills

Customer-centric mindset

Excellent communication

Job description

About Us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

About Us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About The Role

We have anexcitingopportunity for a customer-focusedPhone Sales Consultantto join ourhigh-performingPhone Sales teamat Southern Cross Health Society. This role is all about deliveringgreat outcomes for our customers – helping prospective members make informed choices by providingvalue-add adviceconversations andeducationabout our products, services and member benefits. As a key part of our Phone Sales team, you’ll be handling both inbound and scheduled outbound calls, managing a pipeline ofleads, and ensuring every interaction meetsour high standards forproductivity, quality and customer satisfaction success measures. We’re looking for someone with excellent time management skills, who enjoys working in a fast-paced, team-oriented environment, and takes pride in putting the needs of our customers and teammates first.

About You

• Proven experience in a customer-centric or consultative sales role, ideally within insurance,or financial services
• A passion for exceptional service and supporting others to make informed decisions
• Excellent time management and self-organisation skills
• Excellent spoken and written English including a clear telephone voice
• Strong relationship-building skills and a collaborativeteam player attitude

Southern Cross employee benefits include:

• five days ofwellbeing leaveper year
• health insurancefor you and your immediatewhānau
• life insurancecover and discounts onpet and travel insurance
• extraparental leave benefitsandfinancial wellbeingsupport
• Participate in ourworkplace wellbeing programme.

Our values: who we are and what's important to us

Ngākau nui. Āhurutanga. Tikanga.

Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you'll love working with us. We know that it is our team's culture and wellbeing that will drive us forward. That's why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to, and rewarded for, living well.

This role is Auckland-based, and you must be able to commit to multiple in-office days per week at our offices in the Auckland CBD.

Join a purpose and member-driven organisation where people and wellbeing come first – and where you’ll have the tools, support and environment to succeed. You will also have access to ongoing training and development to supportyour career journey with Southern Cross.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.