CAFÉ GENERAL MANAGER

JobSpace; Hawke's Bay; On-site; NZD 41,000 - 48,000; Full time

Benefits offered by this job

Permanent full-time

Training on company systems

Job summary

JobSpace is seeking a Café General Manager in Napier, Hawke's Bay to take ownership of day-to-day operations and deliver a high-quality customer experience. You will implement and maintain standards, systems and processes established by the business.

Responsibilities include planning workflows and rosters, staffing, budgeting, menu coordination with kitchen staff, stock control, supplier management and safety compliance.

Qualifications

• NZQF Level 4 or higher in business, commerce, hospitality or related field, OR two years retail/hospitality experience.
• Ability to lead a team and take responsibility for store performance.
• Good written and verbal communication skills.
• Computer skills for POS, rostering, inventory and reporting systems.
• Strong customer service, organisation and problem-solving abilities.
• Availability for roistered lunch and dinner shifts, weekends and public holidays.

Responsibilities

• Take full responsibility for the daily operation, service standards and performance of the café.
• Plan workflows, staffing levels and rosters to meet service needs within labour budget.
• Recruit, onboard, train, supervise and manage staff performance and conduct.
• Review sales, set branch targets and manage operating costs and budgets.
• Plan menu implementation with kitchen staff and advise owner on changes.
• Arrange specials, group bookings, catering orders and local promotions.
• Manage stock levels, purchasing, supplier price/quality/service within standards.
• Identify alternate suppliers and obtain owner approval where needed.
• Maintain stock and financial records, process invoices and banking, report regularly.
• Collaborate with accountant on invoices, cashflow, and branch reporting.
• Ensure food safety, health and safety, employment compliance and company standards.
• Monitor customer satisfaction, handle complaints and keep dining area clean and safe.

Skills

Team leadership

Customer service

Communication

Problem solving

Education

NZQF Level 4 certificate or higher in business/hospitality

Tools

POS systems

Rostering software

Inventory management

Accounting basics

Job description

We operate a reputable café in Napier, providing dine-in and takeaway services through a quick-service restaurantmodel, with food prepared fresh to order.

We are seeking a capable and responsible Café General Manager to take ownership of the café’s day-to-dayoperations and ensure a consistently high-quality customer experience. The manager will be responsible forimplementing and maintaining the operational standards, systems and processes established by the business.

Reporting to the business owner, the Café General Manager will be accountable for the store’s overallperformance and will represent the owner in dealings with employees, accountant, suppliers, contractors, localcouncil and customers.

The role includes:

• Taking full responsibility for the daily operation, service standards and performance of the café.
• Planning workflows, staffing levels and rosters to meet service needs and the approved labour budget.
• Managing staff recruitment, selection, onboarding, training, supervision, performance and conduct.
• Reviewing sales, setting branch targets and managing operating costs and branch budgets.
• Planning and reviewing menu implementation with kitchen staff, and recommending menu, pricing or local special changes to the owner based on customer demand, food costs and sales performance.
• Planning and organising special functions, group bookings, catering orders and local promotions.
• Managing stock levels, purchasing and ordering, and reviewing supplier price, quality, reliability and service within the company’s product standards.
• Identifying suitable alternative suppliers where appropriate and making recommendations or changes after confirming product specifications and obtaining any required owner approval.
• Maintaining stock and financial records, processing invoices, completing banking, investigating discrepancies and preparing regular business reports.
• Working with the accountant on invoices, financial information, cashflow, budgets and branch reporting when required.
• Managing food safety, health and safety, employment compliance, council requirements and company standards.
• Monitoring customer satisfaction, resolving complaints and maintaining a clean, safe and suitable dining environment.
• Managing store maintenance, contractors and branch-specific marketing within the approved company guidelines and budget.
• Assisting with reservations, customer orders and service when required.

Training

Job-specific training will be provided on the company’s systems, operating standards, approved product specifications and operating procedures. This training supports the manager’s responsibility for running the store.

Requirements

• A recognised certificate, diploma or degree at NZQF Level 4 or above in business, commerce, hospitality or a related field; OR Proven experience of at least two years in the retail and/or hospitality industry.
• The ability to lead a team and take responsibility for store performance.
• Good written and verbal communication skills.
• Computer skills suitable for POS, rostering, accounting, inventory and reporting systems.
• Strong customer service, organisation and problem-solving skills.
• Availability to work rostered lunch and dinner shifts, weekends and public holidays.

Hours of Work

This is a permanent full-time position with 30-40 guaranteed hours per week. The café operates seven days, and thesuccessful applicant must be available for rostered lunch and dinner shifts, including weekends and publicholidays.

What We Offer

• The opportunity to take responsibility for the full day-to-day operation of a café business.
• A permanent position paid at NZD $30 - $35.00 per hour.
• Training on company systems and operating standards.

Applicants must be legally entitled to work in New Zealand.

Only shortlisted applicants will be contacted