Branch Operations Manager

Placements24; Queenstown; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan

Paid vacation and sick leave

Professional development

Team-oriented environment

Job summary

Placements24 in Queenstown is seeking a Branch Operations Manager to lead branch operations, staff, and customer service excellence. You will drive daily functions and ensure regulatory compliance within a banking or retail context.

The ideal candidate has a Bachelor's in Business Administration and 5+ years in branch management, with strong leadership, communication, and problem-solving abilities to foster a high-performing team.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in branch management or senior operations, banking or retail preferred.
• Proven leadership and team management skills.
• Strong knowledge of financial regulations and operational best practices.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee all operational aspects of the branch and daily functions.
• Manage and develop branch staff, including scheduling and training.
• Enforce company policies to ensure compliance and excellence.
• Monitor performance metrics and implement improvement strategies.
• Ensure exceptional customer service and efficient handling of inquiries.

Skills

Leadership

Customer service

Problem solving

Communication

Regulatory understanding

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client is looking for a dedicated Branch Operations Manager to lead their operations in Queenstown . This role is essential for ensuring the efficient and effective functioning of the branch, managing staff, overseeing daily activities, and maintaining high levels of customer service and operational compliance. You will be instrumental in driving branch performance and fostering a positive team environment. The successful candidate will possess strong leadership skills, excellent organizational abilities, and a comprehensive understanding of branch operations within the financial or retail sector.

Key Responsibilities

• Oversee all operational aspects of the branch, ensuring smooth daily functioning.
• Manage and develop branch staff, including scheduling, training, and performance management.
• Implement and enforce company policies and procedures to ensure compliance and operational excellence.
• Monitor branch performance metrics and implement strategies for improvement.
• Ensure exceptional customer service delivery and efficient handling of client inquiries and transactions.

Requirements

• Bachelor's degree in Business Administration or a related field.
• 5+ years of experience in branch management or a senior operational role, preferably in banking or retail.
• Proven leadership and team management skills.
• Strong understanding of financial regulations and operational best practices.
• Excellent communication, problem-solving, and customer service skills.

Benefits

• Competitive salary with annual performance reviews and potential bonuses.
• Comprehensive health insurance and retirement plan.
• Paid vacation and sick leave.
• Opportunities for professional development and advancement within the organization.
• A dynamic work environment with a focus on team collaboration and customer satisfaction.