Branch Operations Leader — Customer Focus & Performance

Placements24; Queenstown; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan

Paid vacation and sick leave

Professional development

Team-oriented environment

Job summary

Placements24 in Queenstown is seeking a Branch Operations Manager to lead branch operations, staff, and customer service excellence. You will drive daily functions and ensure regulatory compliance within a banking or retail context.

The ideal candidate has a Bachelor's in Business Administration and 5+ years in branch management, with strong leadership, communication, and problem-solving abilities to foster a high-performing team.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in branch management or senior operations, banking or retail preferred.
• Proven leadership and team management skills.
• Strong knowledge of financial regulations and operational best practices.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee all operational aspects of the branch and daily functions.
• Manage and develop branch staff, including scheduling and training.
• Enforce company policies to ensure compliance and excellence.
• Monitor performance metrics and implement improvement strategies.
• Ensure exceptional customer service and efficient handling of inquiries.

Skills

Leadership

Customer service

Problem solving

Communication

Regulatory understanding

Education

Bachelor's degree in Business Administration

Job description

Placements24 in Queenstown is seeking a Branch Operations Manager to lead branch operations, staff, and customer service excellence. You will drive daily functions and ensure regulatory compliance within a banking or retail context.

The ideal candidate has a Bachelor's in Business Administration and 5+ years in branch management, with strong leadership, communication, and problem-solving abilities to foster a high-performing team.