Branch Manager

Stellar Recruitment; Christchurch; On-site; NZD 120,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Phone

Laptop

Autonomy

Career progression

Job summary

Stellar Recruitment is seeking an experienced Branch Manager to own the Christchurch operation, leading a dedicated team and delivering outstanding customer service, workshop and service operations, and commercial growth.

You’ll work closely with staff and customers to drive branch performance, foster a high‑performing culture, ensure safety standards, and have autonomy to shape the future of the Christchurch branch.

Qualifications

• Proven leadership experience in a branch, service, workshop, or similar operational environment.
• Industry experience within automotive, heavy equipment, materials handling, transport, or a related sector.
• Strong customer service and relationship management skills.
• Commercially minded with the ability to identify and drive growth opportunities.
• Excellent organisational and problem-solving abilities.
• Hands-on leader who enjoys supporting their team and staying involved in operations.
• Full New Zealand Driver's Licence.

Responsibilities

• Lead, support, and develop the Christchurch branch team.
• Build and maintain strong relationships with new and existing customers.
• Oversee daily service, workshop, and branch operations.
• Ensure workflow is managed efficiently and customer communication remains on track.
• Maintain high health and safety standards across the branch.
• Identify opportunities to grow service, sales, and rental revenue.
• Monitor branch performance and contribute to profitability targets.
• Foster a positive team culture and lead by example.

Skills

Leadership

Customer service

Relationship management

Organizational skills

Problem-solving

Hands-on leadership

NZ Driver's Licence

Job description

About The Opportunity

This is an exciting opportunity for an experienced Branch Manager to take ownership of a growing Christchurch operation, backed by a well-established and respected business with a strong reputation in the industry.

You’ll be responsible for the day-to-day running of the branch, leading a dedicated team while ensuring exceptional customer service, operational excellence, and ongoing business growth. This is a hands‑on leadership role where you’ll balance people management, customer relationships, workshop and service operations, and commercial performance.

Working closely with both staff and customers, you’ll play a key role in driving branch success while fostering a positive, high‑performing culture.

Key Responsibilities

• Lead, support, and develop the Christchurch branch team
• Build and maintain strong relationships with new and existing customers
• Oversee daily service, workshop, and branch operations
• Ensure workflow is managed efficiently and customer communication remains on track
• Maintain high health and safety standards across the branch
• Identify opportunities to grow service, sales, and rental revenue
• Monitor branch performance and contribute to profitability targets
• Foster a positive team culture and lead by example

What's on Offer:

• $120K-$130K base salary
• Company vehicle + Phone + Laptop
• Autonomy to lead and grow a developing Christchurch branch
• Join a well-established and respected business with a strong industry reputation
• Supportive senior leadership team that values initiative and collaboration
• Opportunity to make a genuine impact on branch performance, team culture, and future growth
• Long-term career development and progression opportunities

About You:

• Proven leadership experience in a branch, service, workshop, or similar operational environment
• Industry experience within automotive, heavy equipment, materials handling, transport, or a related sector
• Strong customer service and relationship management skills
• Commercially minded with the ability to identify and drive growth opportunities
• Excellent organisational and problem-solving abilities
• Hands-on leader who enjoys supporting their team and staying involved in operations
• Full New Zealand Driver's Licence